Used to be excellent, now terrible

Click here if this is your business
Be Broadband www.bethere.co.uk
★★★☆☆
3.1
From 243 reviews
52.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Click here if this is your business

groovydude's review of Be Broadband www.bethere.co.uk

“Used to be excellent, now terrible”

★☆☆☆☆

written by groovydude on 28/08/2013

I joined BeThere in 2007 and it was totally awesome. But since they sold out to Sky in 2012 its now totally rubbish. The internet suffers from lag, packet loss (5% to 22% in my case), slow to the point of unusable upload speeds, inconsistent up and download speeds, and after 6 weeks of logging a support call to get this fixed, customer support don't have a clue what the problem is. Infact the only thing they are good at is asking you to do more and more tests but not doing anything to solve the problem. Even a lift and shift didn't work. I am now moving to another supplier. I am so dissapointed that this used to be one of the best internet providers, and now they are rubbish. Another "Sky" success story, turning something good into a service you wouldn't pay for.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Asdf195's Response to groovydude's Review

Written on: 29/08/2013

could not have put it better myself .. absolutely useless for the past year, all responses to problems with there service they blame on the bt exchange ...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account