Truly awful in every respect

“Truly awful in every respect ”

Written on: 24/02/2013 by Mazsa

I have been with Be for three years started really well previous adsl provider 2mbps be up to 10 Mbps average 8Mbps so great. For a year it remained good 7-8 over last 18 months its been going down progressively now 2mbps and since I have told them that's it its now 1mbps and throughout the dropouts have got worse. They say an upgrade will happen but never does, customer service is awful, so pleased to be leaving. No effort to improve and I know they could be 100% better or as it stands now 900% better as I have had that service. No effort to keep me as a customer. The best bit is they want the router back. A good company turned bad. I'm moving to a fibre service the minimum they will provide is 300% better and it will be cheaper over the next 12 months go figure.

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