BT Infinity Reviews

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★★☆☆☆
1.8 / 5
34
18% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“BT INFINITY WOW!! RIDICULOUS!!”

Written on: 21/05/2016 by 123Hamilton (1 review written)

What can I say, £78 a month for the worst internet experience I have ever had, promised 75mbps minimum but I didn't realise that meant every now and again! actual speed is anywhere from 0.75 - 77mbps but drops out all the time. Hours and hours and hours wasted speaking to people who have their own version of the English language, oh and its my fault I can't understand them, fobbed off with try this, try that at every opportunity! told the kids have to turn their gaming stations off if I want… Read Full Review

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★☆☆☆☆

“Rubbish!!!”

Written on: 30/04/2016 by 420Bowers (1 review written)

Complete rubbish for the money!! Incredible picture loss ALL the time!! Don't waste your money with BT. They don't care!!… Read Full Review

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★☆☆☆☆

“Constantly down, BT team takes zero responsibility”

Written on: 24/02/2016 by Camila80 (1 review written)

I have subscribed to BT-wifi for over a year now. It was the only way for me to be able to get affordable online access as I dont have a landline and I can't really afford broadband. I pay £15 per month and it's a contract. Should that mean that I constantly suffer not being able to actually get online? I am constantly finding that when I try to log in, or just after I log in, that I cannot actually access any web pages. I get all sorts of errors - ERR codes, Authentication errors, No… Read Full Review

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★☆☆☆☆

“No Sevice”

Written on: 01/09/2015 by Daithi_1 (1 review written)

It would be great if I could evaluate the service however despite having paid for it upfront, still no service! a month later… Read Full Review

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★☆☆☆☆

“RUBBISH”

Written on: 12/07/2015 by darlingi (1 review written)

I try to use BT Infinity broadband and BT E-mail, but usually end up giving up! Loading speeds with my BT "Wonderhub" are slower than a valve-powered TV, I have to wait until I get to work where there is a proper superfast connection. BT broadband speeds are shameful, but probably deliberately so to make me pay more for a proper connection! And why can't they be contacted by E-mail? Phone Mumbai about internet/E-mail - I suppose you have to E-mail them about phones? Please, please, please… Read Full Review

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Mxp2090's Response to darlingi's Review

Written on: 01/12/2015

I can't even get the thing even though all my neighbours can! BT have no idea why and I did manage to email them but as you mention it goes to India where some bloke keeps ringing me to tell me he is here to help but does nothing.
Eventually demanded he put me through to the UK today and after more than 8 calls I have got nowhere. They still can't actually say why I can't get it but everyone else in my road can. I live in a village that won a competition to get it back in 2012 yet still not for me it seems. Did get them to discount the dire service I get by threatening to leave and the good news is they tell me they are sacking the Indian brigade and bringing everything back to the UK!!

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★☆☆☆☆

“BT INFINITY WARNING AVOID AT ALL COST ”

Written on: 07/07/2015 by marc64 (2 reviews written)

I was going to move my broadband provider over to BT . But I have now gone with Virgin media,The reason is they are the worst company I have ever dealt with . There call centre is now in India, so I had to repeat my details 5 times on virtually every question so in the end I was using the phonetic alphabet to get them input my details correctly. I am so dissapointed with BT as I always thought they was a reputable company, (I HAVE BEEN PROVED HOW WRONG) Also they never return your calls to… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE AT ITS WORST”

Written on: 15/06/2015 by RICHARDHUGHES1001 (4 reviews written)

I have tried to up grade to BT Infinity as it has finally arrived in our village. But I did not realise how near to impossible that it would be. I tried calling through to sales and after a mangled conversation with a computer I got through. The young lady was unable to help as there was an error with the system. I was asked to call back on the same number but select another option. I got through to a young lady who was extremely unhelpful. She told me she could not access my account and I… Read Full Review

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Mxp2090's Response to RICHARDHUGHES1001's Review

Written on: 01/12/2015

read what you write before posting, that is terribly written and not to the point...I still have no clue what you are moaning about!!

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★☆☆☆☆

“BEWARE THEIR SPEED CLAIMS AS THEY'VE NOT DELIVERED...”

Written on: 22/05/2015 by whitnells (1 review written)

Moved to BT Infinity from Sky's std broadband. Expected big increase in speed. None noticeable. Current connection speed averages around 20 Mb with download speed similar and upload speed around 4.5 Mb, as confirmed by BT's own speed checker. No remedial action provided by BT - despite spending a few hours on the phone. Perhaps the worst aspect of BT's service is that when we requested a full investigation of the problem, we were told this would be possible only if we agreed in advance… Read Full Review

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Flatpcked's Response to whitnells's Review

Written on: 11/06/2015

This is exactly what happened to me. Their customer service is the worst I have encountered. They will do anything to deny there is a problem. I was disgusted and moved to Sky.




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★☆☆☆☆

“Commuication problems”

Written on: 01/04/2015 by xrSmith135 (1 review written)

Sending back hub and not proceeding. When you ring to enquire about BT infinity you have no problems in someone answering the phone on the telephone number allocated for this purpose. But after that be prepared to be left on the line waiting for at least half an hour if you wish to speak to someone about your order. If they send you an E mail it is the type you cannot reply to. How can a communication company be so poor at communication. My order had not been implemented on agreed date so I… Read Full Review

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★★☆☆☆

“Nothing Special”

Written on: 24/10/2014 by RoninBowman (1 review written)

My BT Infinity (Home Hub 5) went live yesterday (21st Oct 2014). The wireless system to my daughter’s and wife’s smart phone worked OK so did my daughters lap top but my stand alone PC running Windows XP did not. So I rang the BT “help line”. Note the use of inverted commas here. Spent almost one hour, including two resets, bringing out an old lap top with no Wi-Fi (running Windows 8) and connecting this via cable to the router. All was working but at no time was I given any advice as… Read Full Review

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★★☆☆☆

“Nothing Special”

Written on: 22/10/2014 by p1a2u3l4 (2 reviews written)

My BT Infinity (Home Hub 5) went live yesterday (21st Oct 2014). The wireless system to my daughter’s and wife’s smart phone worked OK so did my daughters lap top but my stand alone PC running Windows XP did not. So I rang the BT “help line”. Note the use of inverted commas here. Spent almost one hour, including two resets, bringing out an old lap top with no Wi-Fi (running Windows 8) and connecting this via cable to the router. All was working but at no time was I given any advice as… Read Full Review

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★☆☆☆☆

“BT BROADBAND IS HAS BECOME WROST.”

Written on: 20/10/2014 by dubarkhan (9 reviews written)

i was with bt since day 1. now they have become too expensive not value for money at all. i will never go to bt broadband ever unless they cut their prices and be a united kingdom company… Read Full Review

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★★☆☆☆

“BT BroadBand Service gets Worse although Price is...”

Written on: 25/09/2014

We have been BT BroadBand users for many years. Just when I read that there is shortly to be a dramatic price increase, the service gets worse than it has ever been. Some cynics say this is just to get us to pay even more for a fibreoptic connection. Others say it's to help pay for BT Sports TV. We were unable to send emails or get an internet connection twice in the last 7 days. On the first occasion, I phoned to complain and was eventually put through to an extremely helpful and… Read Full Review

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★☆☆☆☆

“Bt 80:20 Infinity”

Written on: 05/08/2014 by LeylaMorris95 (1 review written)

We decided to upgrade from standard bt broadband as monthly package was the same / slightly more as we were otherwise paying per month . Oh dear what a mistake - the first month nothing could be done as line wasn't set up . But we had the instalation done on the second visit as we were not wanting to keep having days wasted waiting for engineer to come out and be told the same again . the guys from open reach were fantastic . Waited for line to go live few more weeks passed . When was set up… Read Full Review

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★☆☆☆☆

“Rubbish Service 15 years a customer ”

Written on: 04/08/2014 by gerrylondon (1 review written)

Shocking service, after 15 years a phone, broadband customer paying £300 a quarter I wait all day for an engineer given the shockingly poor broadband and then they fail to show. Excess not enough resources!! Rubbish company… Read Full Review

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★☆☆☆☆

“Overseas Call Centre, Script reading, treats you poorly”

Written on: 14/06/2014 by csgohan4 (7 reviews written)

Used BT Infinity for a good 18 months, Reached speeds initially of 60mbps however about 12 months in, things started to go wrong with speeds limited now to 20mbps. Customer support adamant my speeds are about 60mbps, I am not a computer noob and they won't listen. Cancelled and not happy paying for a fibre optic line and getting ADSL speeds… Read Full Review

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★☆☆☆☆

“BT Infinity Knightmars”

Written on: 04/03/2014 by dconnell62 (1 review written)

I order BT Infinity on the 14/02/14 with Phone and was told the activation date will be the 28/02/14. On Friday 28th my Phone line was switched across but was told on the website there was a delay on the broadband. After waiting all weekend with no contact from BT regarding this I called them to get a update and was told: That the issue was at the exchange and a engineer will fix the problem between 1pm and 6pm on the 4/3/12. I thought great........ At 1pm I check the website to see if it… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 18/02/2014

BT disconnected our house from the telegraph pole in error and took two weeks to resolve. Terrible customer service on the phone - told the problem to 5 people over the course of 90 minutes. Would NOT recommend… Read Full Review

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★☆☆☆☆

“Slow broadband, terrible customer service - Don't bother”

Written on: 27/01/2014

I returned to BT in Jan 2014, as I was fed up with my slow broadband. Having previously been with BT and not happy with the service, I was nervous, but thought that it would be worth it if my broadband speed improved. I set up the hub which didn't work. Rang BT and spent 2 hours on the phone while the adviser talked me through various ways of getting it to work. At the end of this call, I was told that I needed to buy a dongle or a new laptop as mine was not powerful enough to receive the… Read Full Review

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★☆☆☆☆

“Great when it works - worst call centre customer service”

Written on: 12/01/2014

Broadband and phone line went down on Christmas day. Phoned the Asian call centre. After twenty minutes of negotiating the awful B.T voice recognition directory service. Call centre staff accidentally hung up on me. No call back despite them having my number. Thirty minutes later eventually through to BB team. Engineer booked for 8 days later not the three days they say they will get to you. Due to weather and Xmas period gave them the benefit of the doubt. A neighbour of mine then happened to… Read Full Review

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