BEWARE THEIR SPEED CLAIMS AS THEY'VE NOT DELIVERED THEM FOR

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BT Infinity
★★☆☆☆
1.7
From 40 reviews
15.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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whitnells's review of BT Infinity

“BEWARE THEIR SPEED CLAIMS AS THEY'VE NOT DELIVERED...”

★☆☆☆☆

written by whitnells on 22/05/2015

Moved to BT Infinity from Sky's std broadband. Expected big increase in speed. None noticeable.

Current connection speed averages around 20 Mb with download speed similar and upload speed around 4.5 Mb, as confirmed by BT's own speed checker.

No remedial action provided by BT - despite spending a few hours on the phone.

Perhaps the worst aspect of BT's service is that when we requested a full investigation of the problem, we were told this would be possible only if we agreed in advance to pay £129 for a BT engineer's visit if they decided that the reason for the slow speed was somehow our fault - even though their engineer set up the service in our home and we've made no changes to their set-up! Very poor!!

The only good news is that our current contract is a special deal so at least we're not paying BT's normal rates. Even so, we'll move to another provider as soon as the contract ends.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Flatpcked's Response to whitnells's Review

Written on: 11/06/2015

This is exactly what happened to me. Their customer service is the worst I have encountered. They will do anything to deny there is a problem. I was disgusted and moved to Sky.




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