Absolute rubbish

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BT Connect Broadband www.btconnect.com
★★☆☆☆
1.7
From 239 reviews
24.0% of users recommend this

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ked's review of BT Connect Broadband www.btconnect.com

“Absolute rubbish”

★☆☆☆☆

written by ked on 21/10/2012

Had to use bt as other companies wanted to charge us for the use of the bt line. Has been a nightmare. Soon after taking out the contract our land line went down. Rang Delhi I forget how many times. Call centre staff patronising and incomprehensible. Told me it was my fault because the phone was off the hook - as if! Then said main entry socket faulty and I needed a call out to repair it at £99 cost. As if by magic the line was working the next day so obviously a line problem not the internal socket. Tried to cancel call out but call centre woman did not understand what I was talking about. Also promised download of 3.5-actually getting 1.3. Really appalled at the whole package.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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