Appalling service, yo-yo connection & terrible speeds

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BT Connect Broadband www.btconnect.com
★★☆☆☆
1.7
From 239 reviews
24.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Guest's review of BT Connect Broadband www.btconnect.com

“Appalling service, yo-yo connection and terrible speeds”

★☆☆☆☆

written by on 03/10/2011

Signed up with BT back in January as we were offered an incentive and a decent offer. I wish now that I'd never bothered. Our connection speeds vary from the sublime to the ridiculous, customer service simply doesn't exist and is a running joke.

Since January, I've had to speak to BT on no less than 26 separate occasions to resolve numerous issues that we have had with both our internet connections and our telephones. Everything seems to be fobbed off onto other departments with no one taking any responsibility for ensuring that your query/complaint is dealt with.

If you're contemplating switching to BT, my advice is don't. Whatever they are offering you to move is simply not worth all the hassle when the inevitable service issues start rolling in.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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