BT Business Phone & Broadline service is poor

“BT Business Phone and Broadline service is poor”

Written on: 14/06/2012 by yb12 (1 review written)

Our internet connection with BT broadband is generally not very fast. What is particularly bad though is their customer service. We have our phone and internet service with BT and I would have thought that for business customers they would aim to have a good level of customer service. This though is not the case. I am having to use their move service at the moment to move our business internet and phone line which is particularly dreadful (one department doesn't know what the other one is doing, anything takes them a ridiculous amount of time and misinformation is handed out time and time again). In hindsight I wish I had tried O2 who I use for my home service and who I have had better experiences with. BT do not value their business customers.

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