50 pounds a month for 50% packet loss

For the first few months of being with Aquiss the connection was excellent, with very high up/down speeds and really low latencies. This was the expected quality of service for having a 50pound family package.

Aquiss makes it public that they prioritize business traffic during business hours. I found it fair, and found no issues with it during the first few months.

However, after the first few months my connection started experiencing irregular periods of terrible quality. Download rates decreased to <1Mbps and latencies increased massively, in spikes. This turned out to be due to Aquiss straight out dropping between 20% and 80% (!!!!) of our packets whenever their network is heavily loaded. This happens usually during what they claim to be business hours, but is not limited to that time. It's the worst during "Windows patch Wednesdays", where the Internet is completely unusable until about 5pm. Usually happens to all the machines on the network (student flat), but sometimes one PC is free of issues, so the prioritization seems to be IP bound.

Letting the customer service know about this does not accomplish anything. A ticket is opened and closed soon afterwards, sometimes even on the same day, without the issue being actually resolved. Changing my provider soon, do not recommend, definitely not worth 50 pounds/month.