Written on: 01/12/2011 by crummock (1 review written)
Everyone complains when things go wrong so I think it's fair to pass on compliments when things go well.
Now I've been an Aquiss customer for several years and have been very satisfied but not had much call to put there customer service to the test, until recently.
The line into my current work place had become quite unstable and would suddenly alter SNR and resync at random. We put this down to the length of line and overhead cables and were sort of accepting that this was life with adsl lines.
One day I decided to talk with Aquiss about this, not really expecting much to happen, what with BT being involved as well.
To my surprise they were very keen to investigate the issue and after a few tests I was told that they thought we should have a BT engineer out to look at the line.
Long story short... a few days later we have a line that syncs at twice the previous speed and more importantly is very stable.
Throughout the process Aquiss were very helpful and supportive and offered spot on advise. They seem so good at offering the personal touch which most ISP's I've encountered don't do.
VERY WELL DONE AQUISS.
On a different tack......They are now offering all you non aquiss ADSL users some special offers and coupled with teh service I know they provide I'd suggest you at least take a look at their site (www.aquiss.net)
Now before anyone shoots me down I want to say I have no connection with Aquiss other than being a satisfied customer.
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