Good service but slow to arrive

Start Rescue - www.startrescue.co.uk
★★★★★
4.6
89.0% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

nadipadi's review of Start Rescue - www.startrescue.co.uk

“Good service but slow to arrive”

★★★★★

written by nadipadi on 11/08/2016

The gentleman on the phone was courteous and polite, despite the fact that he was having to deal with an idiot who couldn't tell him exactly where she had broken down (me). He managed to track my whereabouts by asking many questions, and then told me it would be up to an hours wait. I waited and waited, and there was still no sign of the Technician after an hour so I had to ring up for an update. I was told he would be a further half an hour. Ten minutes later, I was called by the Technician himself who told me he would be yet another half an hour. By this point, I had given up expecting a prompt arrival and I had made myself comfy in the front (reclined) seat of my car. The technician arrived at some point and he was very nice, explained what needed to be done, showed me the damage to my tyres (tracking was awful) and towed me to a car place near where I work. He then drove me to my workplace. I got my car back that same day after I had finished work.

Overall, I am quite pleased with the service, despite the fact that I was kept waiting for 2 hours. But, everyone I dealt with was super polite and friendly and did what they could to help me. So I'm a happy customer. I'm just thankful I also have a great boss who wasn't angry that I was over 2 hours late in to work.

  • Speed of response

  • Customer service

  • Value For Money

Startrescue.co.ukcustomerservices's Response to nadipadi's Review

Written on: 12/08/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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