Disgusting & immoral

Rescue My Car Breakdown Cover - www.rescuemycar.com
★★★★☆
4.3
86.0% of users recommend this
  • Speed of response

  • Customer service

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Redeemed's review of Rescue My Car Breakdown Cover - www.rescuemycar.com

“Disgusting and immoral”

★☆☆☆☆

written by Redeemed on 28/09/2014

This company left me, a lone woman, on my own after I broke down and would only come out if I paid £40. Customer 'service' were very uncaring and left me to get on with it and offered no other alternative. Luckily, I was not too far from home and called on family to rescue me. AVOID THIS COMPANY AT ALL COSTS!

  • Speed of response

  • Customer service

  • Value For Money

Happyamanda's Response to Redeemed's Review

Written on: 28/09/2014

I thought £40 was the excess isnt that what you signed up to?

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Rescuemycar.com-Breakdown's Response to Redeemed's Review

Written on: 29/09/2014

Hello,

On behalf of Rescuemycar I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.

I would like to help to resolve these issues, so please contact us by phone. Alternatively, if you would prefer a call back, please email and leave contact details to the email address on our website.

Many thanks,
Rescuemycar

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Beanyian's Response to Redeemed's Review

Written on: 29/09/2014

when I went with rescue my car I asked for breakdown cover to which I was told I got until I received my documents I had a £40 execess to pay then I had a hit & run driver to which my car was a right off my car was taken away & 3 months later im still waiting for a payout ive even got police to put a stolen marker on her as I don't even know where it is. I cant wait til feb when I have to renew my insurance & do u think il come back to this so called company would I heck as like I find them so useless that my 9 yr old can do a better job this place needs shutting down for good

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