Written on: 11/07/2012
RAC appalling!! Called out 7/7/12. No assistance initially offered as was told by rude operator that as was my fault it and a floofed road was accidental damage and rwas an insurance job.after several minutes of arguing and being told their policies had changed a week ago a decision was made that a call out request would be requested but would charge £ 85.00 plus recovery rate of £2.00 per mile. No point in paying for full Rac membership if you breakdown in freak weather conditions as its an Insurance problem.Five hours waiting for a man with a van to turn up and tell me it's Your Fault while I'm surrounded by broken down cars an ambulance that broke down whole it's lights we're on trying to get through and a fire engine trying to assist.RAC man rocked my car couldn't look or fix it ordered recovery and left didn't tell me he had ordered the recovery vehicle when he left I had to phone to be told a three hour wait.AA man arrived to car next to mine started to work on engine and got the car back on road.Rac did not even try.been with Rac for Years.called out twice.wont be with them anymore.rude arrogant aggressive and lacking in basic car mechanics.
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