Bad customer service

“Bad customer service”

Written on: 05/07/2012

I broke down on 3rd July at 5pm, patrol came in fairly good time and booked me a hire car to collect later that evening at 7:30pm. Having made my way down to the location they had provided to collect the hire car, and waited around, I then receive a call from RAC advising me the car is not available after all and one will be with me by 10am the following morning.

10:45am the next day a car arrives - 45mins after they had promised it. After speaking to customer service, they decided there was nothing they were willing to do to remedy the situation and would not extend the hire of the car.

What I think is ridiculous is that the RAC are given an opportunity to turn a bad situation into a good one, by extending a hire at a cost of under £30 to themselves, but instead refuse to do so and blame the problem on their suppliers. So now, I will move the the AA and they will potentially lose thousands of pounds of business over the future years, as well as me not recommending them when someone asks about breakdown cover. All for £30. Not good service, would not recommend them and think companies like this have a lot to learn. Wish I had been with the AA - they would've been a lot more helpful. And they are probably worth any extra they may have cost.