I was fed up with Green Flag so swopped to QDOS based on price and reviews. I am unsure how they got such good reviews. I had a flat battery and the mechanic who came out to look at it (took an hour) didn't have spark plugs that were working so not sure the point of them coming to see me. Perhaps so they could claim they came out in the alotted time? They then had to go and get more spark plugs which took another hour. I complained to QDOS about this pretty basic error and received some sort of fob off letter saying they had investigated it and that was that. The other problem was the car was at my flat and I asked if the driver could call me when they arrived so I could wait in the flat. But they said not all drivers had phones so I had to wait by the car. This sounds ridiculous as how do QDOS communicate with the drivers if they don't have phones? Who doesn't have a phone? - I also complained about this and they wrote some fob off reply. I won't be renewing based on this poor response.

Joined on 9 Sept. 2017. On 22 Sept. needed to call QDOS as my car was a 'non-starter' on my front path.Call to QDOS was dealt with courteously and efficiently. I was told engineer would attend within 60 or 90 minutes. Not sure what time had elapsed before he arrived, but it did not seem very long after my call Battery was totally discharged but QDOS man got engine running with his jump start charger. Thereafter he advised me to attend a local garage to arrange for dash display to be put right. Local garage did so without charge. A day which started badly ended up well- car was later used for local trip without any problem. Well impressed with QDOS service and would recommend to any-one looking for breakdown cover at a very reasonable price.

Terrible, they didn't provide me with road side assistance and than waited for around 17hr to get replacement car. They refuse to provide us (with 3small kids) even a bottle of water because it is not in their policy doc. They couldn't fix our car so they repatriated some 3 weeks after we returned from holiday. Very unpleasant expiriance. Nothing I could do about it as that is their standard contract which I accepted. Very sad.

I bought their breakdown policy in October, 5 months later I enquired about cancelling the policy as I changed jobs to one that had a company car and sold the car it related to. They informed me that the cancellation fee is £15 plus another £7.50 admin fee, so I was entitled to no refund. Not sure how they can justify fees that total over half of what the policy cost in the first place! I would not recommend paying for an annual policy upfront with this company, the fees are a rip off!

Do NOT go with this company. They are a shambles!! I took out cover with them opting for a discount and got a cheap quote but didn't realise I would only be allowed to call them ONCE a year!!! So I phoned the company one hour later to cancel and they charged me a £7.50 admin fee to cancel. Absolutely ridiculous!! You should not get charged anything if you cancel within 24 hours!! Completely mad!! A complete joke!!!

Cheap for a reason. Passed from pillar to post. Not given adequate information. I broke down and had to spend 2 days in a hotel. Trying to make a claim to get costs back. No one sent me the claim form. 2 different email addresses and no one seems to be able to give me a postal address to send the paperwork. 3 phone calls and a livechat. Ridiculous.

I had a breakdown in Stuttgart, Germany during my europe tour in May 2016 ...the response was very good and fast done by the Qdos personnels thanks to the people I dealt with both were very kind and really helpful...i purchased the single trip breakdown cover for europe and i was thankful that my business trip in germany was saved by the immediate response and actions taken by Qdos. I will have a tour in europe again this coming July 2016...i have purchased another single trip breakdown cover again with Qdos because i really appreciate their excellent response and service. Thumbs up and please continue with your excellent service. 100% recommended.It is good value for money.

Qdos offers the same service as the 'big three' but at a fraction of the cost. I have had occasion twice to use their local services. The call centre staff were very helpful (though I was surprised they were in South Africa! - but local call charge only -they do have UK call centres also) mobile and landline numbers supplied - very helpful. The local firm that towed me in after apothole destroyed my tyre and wheel, were efficient and took me to the local dealer on a Sunday which I needed. The other call when I couldn't start on a frosty morning I had only just put down the phone when the knock came at the door! very impressive. Good to be able to save money on motoring costs these days.

Can't believe in this 21st century there are company to charge £7.50 for changing address, which can be done easily by anyone! I can update any address in most of the online portal myself within 5 seconds! This is ripping off customer for whatever reason! Will not use it again!

My car needs assistance, having paid for the full QDOS services, I give them a call to find my new car isn't covered. Why? Because I hadn't told them I'd changed it 3 weeks previously. They asked for £80 - They've already been paid for this service!! I am incensed! It then took them over an hour to get to me. This as appalling service. No grace, no compassion, no good! 'Mr 'Job's Worth'

Excellent Service following our breakdown in France only an hour from the Ferry Terminal.Nothing was too much trouble everything arranged which took the pressure off us at a very difficult time.They kept in touch with us and let us know what was going on, on a regular basis and when we arrived back in England concerning the repatriation of the Car. We can only praise the staff concerned, who must have had other people to deal with other than ourselves.

The service that I received was superb even though the speed of the garage dealing with my repair was not exactly lightning fast. However, when dealing with your operator, nothing was a problem and I had no problem in getting through every time I needed to discuss any part of my claim. The aftercare service was also exemplary and my expenses were paid within a week. Altogether an excellent service and one I will be recommending to my family, friends and work colleagues. Regards.

I bought my cover with QDOS as I was disappointed with the AA who kept putting my policy up every year without even using them. QDOS have given me the same cover for half the price. I was a bit nervy of having to use QDOS as I didn't know what to expect , but I had to call them out on Monday and they was with me within the hour as promised with no issues. I would definitely recommend them as the staff I spoke to over the phone gave me the confidence that I would be getting help within the hour. My car was recovered from my home to the garage I normally use without issue. Very pleased with this company

I had conversations with two or three people at Qdos. While I can't remember their names, I would say that I received absolutely brilliant service. Each one was very well informed, and put customer service at top priority. In quite a stressful situation, it was genuinely relieving to know that I was in good hands. I liked the follow-up call to make sure the tow truck had arrived. Thanks to everyone involved. 10/10

My motorbike broke down on the final day of a European trip this summer. The response from the QDOS team was fantastic and immediately reduced the stress of the situation. There were no garages open over the weekend so arrangements were made to repatriate me and the bike separately. I was driven from Austria to Munich for a flight to London, where a hire car was waiting for me. Within hours of calling I had all reservations and details in hand and had a stress free journey home. Bike arrived two weeks later. Couldn't be happier and have already recommended to my friends.