QDOS Breakdown – Reviews - www.qdosbreakdown.co.uk

St Anns House, Parsonage Green, Wilmslow, SK9 1HG
★★★★☆
4.3 / 5
45
80% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Avoid this shambles”

Written on: 22/02/2017 by Chicken810 (1 review written)

I joined and waited for my conformation email but it never arrived. I phone qdos but no one was available to assist. After many calls qdos said they had resent email but it never arrived, I checked spam filters etc so in the end I gave up and cancelled. As qdos failed to meet their side of our contract I objected to paying £7.50 administration cost and the UKs long distance selling regulations do not allow qdos to do this. Qdos failed to respond to letters of complaint and eventually my credit… Read Full Review

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★☆☆☆☆

“Rip Off!!!”

Written on: 18/01/2017

Do NOT go with this company. They are a shambles!! I took out cover with them opting for a discount and got a cheap quote but didn't realise I would only be allowed to call them ONCE a year!!! So I phoned the company one hour later to cancel and they charged me a £7.50 admin fee to cancel. Absolutely ridiculous!! You should not get charged anything if you cancel within 24 hours!! Completely mad!! A complete joke!!!… Read Full Review

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★★★★★

“Qdos Breakdown Brilliant”

Written on: 07/10/2016 by Suerombach (1 review written)

I was unfortunate enough to require their services yesterday, when I was six hours away from home. The call centre, was great, very patient and understanding. He then recommended a local garage, who contacted me in 10 mins. Thy said a breakdown engineer would be with me in 15 mins, and he was! A very capable chap, who got me mobile very quickly. He was professional and keen to help. A brilliant service, that I would recommend to anyone… Read Full Review

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★★☆☆☆

“Shambles ”

Written on: 29/07/2016 by ManicMum01 (1 review written)

Cheap for a reason. Passed from pillar to post. Not given adequate information. I broke down and had to spend 2 days in a hotel. Trying to make a claim to get costs back. No one sent me the claim form. 2 different email addresses and no one seems to be able to give me a postal address to send the paperwork. 3 phone calls and a livechat. Ridiculous… Read Full Review

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★★★★★

“Immediate Response.Superb Service.Excellent & Helpful...”

Written on: 17/06/2016 by OzzeGlasgow (1 review written)

I had a breakdown in Stuttgart, Germany during my europe tour in May 2016 ...the response was very good and fast done by the Qdos personnels thanks to the people I dealt with both were very kind and really helpful...i purchased the single trip breakdown cover for europe and i was thankful that my business trip in germany was saved by the immediate response and actions taken by Qdos. I will have a tour in europe again this coming July 2016...i have purchased another single trip breakdown cover… Read Full Review

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★☆☆☆☆

“Left me stranded on m62 ”

Written on: 27/11/2015 by Bruno1234 (1 review written)

Left me stranded on m62 . Waited 2 1/2 hours for them to rescue me . Was told they were 5 mins away from me when I fact no one was coming out to us .complete waste of time.phoned me up while I was waiting to be rescued to ask how I thought of there service that night! Avoid at all cost.still waiting for explanation to why no one came to rescue us… Read Full Review

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★★★★★

“Excellent and great value”

Written on: 27/04/2015 by Owlandeagle (1 review written)

Qdos offers the same service as the 'big three' but at a fraction of the cost. I have had occasion twice to use their local services. The call centre staff were very helpful (though I was surprised they were in South Africa! - but local call charge only -they do have UK call centres also) mobile and landline numbers supplied - very helpful. The local firm that towed me in after apothole destroyed my tyre and wheel, were efficient and took me to the local dealer on a Sunday which I needed… Read Full Review

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★☆☆☆☆

“first time failure”

Written on: 31/12/2014 by annietarling (1 review written)

My car will not start this morning so for the first time since joining qdos 2 years ago I have TRIED IN VAIN to call them out. My car will not start and I need to get to my elderly mother who has just had a fall. I have tried the number on the card serveral times only to be told to dial a number only then to be told that this number is not recognised. So I then called the non fault accident number in the vain hope that they might help me ......only to be told that the number on the card  is… Read Full Review

By Qdos Breakdown

Written on: 09/01/2015

We would like to thank you for alerting us to this problem, which meant we were able to quickly resolve it.

Once you spoke with our sales office on December 31st, we discovered that an intermittent fault on one of our breakdown assistance lines was preventing some customers from contacting our 24 hour call centre, and diverting their calls to a recorded message with an incorrect alternative contact number. We immediately reported this and the fault was corrected as soon as possible.

We also arranged for one of call centre staff to contact you straight away, and they sent a mechanic out to you. The mechanic was able to repair the breakdown at your address without the car needing to be taken to a garage. Following our subsequent telephone conversations, we understand you are happy with the service our telephone staff and recovery agent were able to provide once the problem with the phone line had been identified. If you do encounter any more problems, please do not hesitate to contact us again.

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★☆☆☆☆

“TERRIBLE SERVICE - CHARGE £7.50 to change ADDRESS!”

Written on: 15/12/2014 by 1953Faulkner (1 review written)

Can't believe in this 21st century there are company to charge £7.50 for changing address, which can be done easily by anyone! I can update any address in most of the online portal myself within 5 seconds! This is ripping off customer for whatever reason! Will not use it again!… Read Full Review

By Qdos Breakdown

Written on: 09/01/2015

Please can you call us to discuss this further so we can see how we might be able to help. We’ve tried to find your policy so we can give you a call but we’ve been unable to trace you and we would really like to help if we can.

All insurance companies charge a fee for making an adjustment to the policy, which is usually between £15 and £30. We keep our administration fee of £7.50 as low as possible, but because amending all our systems with new address or vehicle details takes time, we can’t cut the fee altogether. We believe that we have the lowest adjustment fees, certainly in the breakdown sector.

If you have any questions about our policies or the service we provide please call us to discuss.

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Stevewh's Comment

Written on: 13/01/2016

hI
I have just changed my car and realised that I have to pay £7.50 to update my data. you are right, this is the age of the computer and it should be free.

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★☆☆☆☆

“Stuffud up by QDOS - ZERO RATING”

Written on: 07/11/2014 by Karson1991 (1 review written)

My car needs assistance, having paid for the full QDOS services, I give them a call to find my new car isn't covered. Why? Because I hadn't told them I'd changed it 3 weeks previously. They asked for £80 - They've already been paid for this service!! I am incensed! It then took them over an hour to get to me. This as appalling service. No grace, no compassion, no good! 'Mr 'Job's Worth'… Read Full Review

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★★★★★

“Excellent Service would recommend.”

Written on: 18/09/2014 by cornwall69 (1 review written)

Excellent Service following our breakdown in France only an hour from the Ferry Terminal.Nothing was too much trouble everything arranged which took the pressure off us at a very difficult time.They kept in touch with us and let us know what was going on, on a regular basis and when we arrived back in England concerning the repatriation of the Car. We can only praise the staff concerned, who must have had other people to deal with other than ourselves… Read Full Review

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★★★★★

“Superb”

Written on: 18/09/2014 by Karsyn264 (1 review written)

The service that I received was superb even though the speed of the garage dealing with my repair was not exactly lightning fast. However, when dealing with your operator, nothing was a problem and I had no problem in getting through every time I needed to discuss any part of my claim. The aftercare service was also exemplary and my expenses were paid within a week. Altogether an excellent service and one I will be recommending to my family, friends and work colleagues. Regards. … Read Full Review

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★★★★★

“Great Price, Great Service”

Written on: 15/09/2014 by PDC1 (2 reviews written)

First time I have had to make a claim while ravelling abroad. Fast efficient and very friendly service. Accommodating and ongoing contact and support, providing options and information. Did all that they said, simply and effectively. No problems - car picked up quickly by French operator and paid for, hire car booked and paid for, taxi on arrival in UK booked and paid for, car repatriated (could be fixed in France) within the stated 3 weeks, and delivered where we chose (our local garage) in… Read Full Review

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★★★★★

“New customer to QDOS and very happy ”

Written on: 20/08/2014 by sasloveszipp (1 review written)

I bought my cover with QDOS as I was disappointed with the AA who kept putting my policy up every year without even using them. QDOS have given me the same cover for half the price. I was a bit nervy of having to use QDOS as I didn't know what to expect , but I had to call them out on Monday and they was with me within the hour as promised with no issues. I would definitely recommend them as the staff I spoke to over the phone gave me the confidence that I would be getting help within the… Read Full Review

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★★★★★

“Perfect”

Written on: 18/08/2014 by viper_racing_54 (1 review written)

I had conversations with two or three people at Qdos. While I can't remember their names, I would say that I received absolutely brilliant service. Each one was very well informed, and put customer service at top priority. In quite a stressful situation, it was genuinely relieving to know that I was in good hands. I liked the follow-up call to make sure the tow truck had arrived. Thanks to everyone involved. 10/10… Read Full Review

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★★★★★

“Breakdown in Austria”

Written on: 18/08/2014 by JavionSherwood (1 review written)

My motorbike broke down on the final day of a European trip this summer. The response from the QDOS team was fantastic and immediately reduced the stress of the situation. There were no garages open over the weekend so arrangements were made to repatriate me and the bike separately. I was driven from Austria to Munich for a flight to London, where a hire car was waiting for me. Within hours of calling I had all reservations and details in hand and had a stress free journey home. Bike arrived… Read Full Review

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★★★★★

“European Motorcycle Breakdown”

Written on: 03/07/2014 by LynnGoodall (1 review written)

I had my GSXR750 serviced a month before travel but for peace of mind took out Qdos breakdown cover, unfortunately i had to use it! Over a 1000 miles into our trip i called out recovery who arrived exactly when they said they would. They took me to the nearest Suzuki garage, who were amazing and stayed until 20.00hrs to get my bike back on the road. Unsure if it is because im female or not but Qdos rang periodically to ensure i was ok and also to keep me informed of the repair. On leaving… Read Full Review

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★★★★★

“So far very very impressed”

Written on: 01/07/2014 by stoneylofc (1 review written)

This is the first time I have used QDOS for our European car breakdown cover. I was driving to France 11 days ago and we broke down on the 620 mile journey. I called QDOS immediately and the staff in the claims department in Sussex were all over me trying to find a solution. I managed to limp the car to my destination, the car was quickly recovered to a local garage and then on to a main dealer for repairs. Now, these repairs will take 10-15 days and I have a few invoices and claims to get… Read Full Review

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★★★★★

“Brilliant”

Written on: 23/06/2014 by Jensenpk406 (1 review written)

Had to call them out twice for different vehicles and they provided an excellent service on both occasions… Read Full Review

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★★★★★

“First class!”

Written on: 09/04/2014 by JeromeVaughn1953 (1 review written)

I bought European breakdown cover from QDOS in 2014. The cost was £36 for a two week period. A fractured fuel pipe meant I called them for assistance at 7pm on a Sunday. They arranged prompt onward recovery to our booked hotel and then on again the following day to a garage where the problem was fixed. At all times they kept in contact to let me know what was happening and did a great job locating a garage which could deal with the repair quickly. No praise too high for the handlers, 10 out of… Read Full Review

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