first time failure

QDOS Breakdown – www.qdosbreakdown.co.uk
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annietarling's review of QDOS Breakdown – www.qdosbreakdown.co.uk

“first time failure”

★☆☆☆☆

written by annietarling on 31/12/2014

My car will not start this morning so for the first time since joining qdos 2 years ago I have TRIED IN VAIN to call them out. My car will not start and I need to get to my elderly mother who has just had a fall. I have tried the number on the card serveral times only to be told to dial a number only then to be told that this number is not recognised. So I then called the non fault accident number in the vain hope that they might help me ......only to be told that the number on the card  is not 'open' until 9am. So much for 24 hr cover. Really hoping that my 84 year old mum is ok. Can't wait to hear what rubbish excuse they come up with. Very unhappy customer.

Qdos Breakdown's Response to annietarling's Review

Written on: 09/01/2015

We would like to thank you for alerting us to this problem, which meant we were able to quickly resolve it.

Once you spoke with our sales office on December 31st, we discovered that an intermittent fault on one of our breakdown assistance lines was preventing some customers from contacting our 24 hour call centre, and diverting their calls to a recorded message with an incorrect alternative contact number. We immediately reported this and the fault was corrected as soon as possible.

We also arranged for one of call centre staff to contact you straight away, and they sent a mechanic out to you. The mechanic was able to repair the breakdown at your address without the car needing to be taken to a garage. Following our subsequent telephone conversations, we understand you are happy with the service our telephone staff and recovery agent were able to provide once the problem with the phone line had been identified. If you do encounter any more problems, please do not hesitate to contact us again.

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