Instilled NO confidence at all

GEM Motoring Assist Breakdown Cover - motoringassist.com
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Alvarado43's review of GEM Motoring Assist Breakdown Cover - motoringassist.com

“Instilled NO confidence at all”

★☆☆☆☆

written by Alvarado43 on 20/04/2017

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This was my first experience of calling GEM for assistance - to be fair, my call was answered by a guy who was very clearly following a question sheet, but also incredibly slow (and dim) in responding to my answers. I left the call not knowing what was going on. After the indicated time to wait, still nothing had happened and I called again... I shall be leaving GEM next month when I'm due to renew and return to the AA. My concern is with the GEM staff, not Victoria Recovery who came out.

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By Gem Motoring Assist

Written on: 20/04/2017

Dear Member,

Thank you for taking the time to comment on the service you received from our Breakdown Control Centre.

GEM has been a trusted, independent breakdown assistance provider for 40 years and I was sorry and disappointed to read that your call for assistance was unsatisfactory.

We would like you to contact us with your full name and membership number and we will do our best to investigate the problems you encountered further.

Paula Williams
Chief Executive

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