2 women left stranded on M56!

I had been with GEM for 5 years up until last night I had received a great service from them, a little slow on the recovery but never mind I was always safe.

In August 2014 I bought a Nissan Primastar Van and rung GEM to make sure I was still covered, which I was told I was until the 1st August 2015, as I had taken my policy out before a certain date in 2014.

Last night I was travelling from Anglesey to Leeds and had just got onto the M56 when I heard a pop. So I pulled into the nearest hard shoulder and checked the van for any punctures - nothing. So I continued along the motorway but the van was sounding throaty and loosing power, so again I pulled over and rung GEM. I got a rather rude man - who was getting annoyed at me as I didn't know where I was on the M56 (I was in-between junctions and had been following my sat nav whilst chatting to my friend). He then encouraged me to limp along the motorway to find a land mark. After giving him a motorway reference point he informed me that I would not be able to recovered by themselves as my van was too heavy. I informed him that they had recovered me twice before and the information above. He rudely said "well you shouldn't have been recovered as your van is too heavy".

I then asked was there nothing he could do - thinking I could pay a recovery fee to get home safely, and was rudely informed there was nothing he could do and that he was prepared to leave 2 vulnerable women under the age 25 on the M56!

Extremely bad service!!!