Emergency Assist Ltd Reviews - www.motorbreakdownrecovery.com

★★★★☆
4.2 / 5
2001
85.3% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Summary

Note from Review Centre: Emergency Assist Ltd was previously known as 2Gether Motor Breakdown.

Media Gallery for Emergency Assist Ltd - www.motorbreakdownrecovery.com

Emergency Assist Ltd - www.motorbreakdownrecovery.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Shocking attitude”

Written on: 22/07/2017 by Taylorh202 (1 review written)

Not allowed 2 calls outs with same problem as everyone in call centre is qualified mechanic and deem repair inadequate. … Read Full Review

Report this review
★☆☆☆☆

“formerly drive 365 or 2gether insurance of wisbeach”

Written on: 17/06/2017 by bardy (1 review written)

Spend the money and use the AA or RAC I,ve never seen a bunch quite like these guys. I purchased a recovery policy from them for my daughter more for my own peace of mind when they were drive 365. My daughters windscreen wiper motor burnt out in the middle of a nationwide torrential rainstorm. As she'd broken down in road works 365 told her to call 111 to get towed off, this is the NHS number. she had to walk in the pouring rain to find the correct number. When she finally called them again… Read Full Review

Report this review
★★★★★

“Best breakdown cover”

Written on: 09/05/2017 by Doro5 (1 review written)

My first time with Emergency Assist so wasn't sure if they were reliable but today my car wouldn't start, I hadn't used it for 2 weeks so I assumed the battery had died, gave them a call,they were most helpful and understanding and said someone would attend between 60 and 90 minutes. I took that with a pinch of salt and thought yea,they say that but it will never happen, I was so wrong! Within 20 minutes a nice man in his recovery truck arrived, knew straight away it was the battery and… Read Full Review

Report this review
★☆☆☆☆

“You get what you pay for.....”

Written on: 08/05/2017 by wyMcKee195 (1 review written)

I purchased a policy thinking I was getting a bargain, however when my car broke down one dark evening in the centre of the M1 motorway at rush hour, 2Gether Breakdown didn't answer the phone.... literally called and called and called, with zero response. Eventually the police came and pushed me off the motorway as it was so dangerous. By the time I was hysterical it was so frightening. After raising a complaint the next day, I eventually got my premium back plus a small amount of… Read Full Review

Report this review
★☆☆☆☆

“Go with a reputable company, not these fly-by-nights”

Written on: 02/05/2017 by Maci408 (1 review written)

I should have checked reviews first, but I saw only the price and jumped in like a complete fish. You get what you pay for, and its true. I will be cancelling this lot and buying REAL cover even though I have a "policy" with 2gether, its not trustworthy in the slightest. Also, I made the policy via a cashback site, and now, 8 months on, 2gether say I am not getting the cashback either. A complete washout of a company… Read Full Review

Redroosterrovers's Comment

Written on: 02/05/2017

And I see the email link or a review reveals they have changed name as well! I wonder why eh.....disgrace

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Insurance?! This is insanity! ”

Written on: 23/04/2017 by davidlomax (1 review written)

Well, here I sit. It's 12:45am Sunday morning, and I just got off a plane that landed at Luton Airport and went to the carpark to collect my van from the valet parking guys. Bad news, somehow they managed to burn my clutch out between the carpark and my collect point(?!). With my partner and our 8 year old in tow this isn't good news. Good job I've got full breakdown cover then! I've paid out for years and never used it. It's clearly gonna be a grim night, but stuff happens and we'll be home… Read Full Review

Report this review
★★★★☆

“Fast, friendly, helpful”

Written on: 23/04/2017

Car wouldn't start - very friendly & helpful over the phone and the recovery engineer was sent out straight away. He diagnosed the problem & advised very quickly… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 22/04/2017 by Bartlettqm94 (1 review written)

I have read a lot of negative reviews but I have to say I had a great experience with this company today! My car wouldn't start and I called them and was told someone would be with me within 60-90 minutes. I thought I would have a long afternoon ahead of me waiting, however 10 minutes later the recovery truck turned up. The guy was very friendly and fixed the issue in 10 minutes. He explained what the problem was and now my car is working perfectly! Thank you again for your help!… Read Full Review

Report this review
★☆☆☆☆

“Complete rip off”

Written on: 22/04/2017 by Scorpoigirl (1 review written)

As a woman on my own i had a flat tyre ,a local man arrived who instead of putting my spare wheel on insisted on taking me to his garage which was just down the road,3 hours later he put a new tyre on for which he charged me £60. A couple of months later my car went in for an MOT and failed on this tyre,which was the wrong size!!!! I contacted the breakdown Insurance(previously called 2gether) who denied all responsibility ,unless you want to be ripped off like i was take your money somewhere… Read Full Review

Report this review
★☆☆☆☆

“no info”

Written on: 12/04/2017 by AdysonGunn (1 review written)

useless cant find any details ie what my policy number or who to ring going to join AA this seems a secret breakdown company KEEP AWAY… Read Full Review

Report this review
★☆☆☆☆

“PAID FOR COVER NO IDEA WHAT MY MEMBERSHIP NUMBER IS”

Written on: 10/04/2017 by 249McNeil (1 review written)

PAID FOR CAR INSURANCE COVER IN JANUARY HAVE HEARD NOTHING FROM THEM NO IDEA WHO THEY ARE NOR MY MEMBERSHIP NUMBER… Read Full Review

Report this review
★☆☆☆☆

“avoid this business !!”

Written on: 04/04/2017 by stranded1234 (1 review written)

left me stranded yesterday declined to assist as they said issue not mechanical but they could give me numbers for local garages. I was on the M6 travelling to a charity. I am female and a pensioner who does not have a mobile phone.A red warning light came on and I managed to get off the motorway into a petrol station. Borrowed a phone to call for assistance. Because they refused to come out had to contact the dealership​. I asked for a full refund of the annual fee paid which was refused by… Read Full Review

Report this review
★☆☆☆☆

“Worst Roadside Assistance ever. DO NOT GET COVER FROM...”

Written on: 29/03/2017 by Pissedoffcustomer12345 (1 review written)

Rang up after needing assistance, explained my problem waited for roadside assistance only for a flat bed truck to turn up with only means to fix problem was a cable tie and no tools. Fortunately I had some tools to assist the guy. Temporary repair made with cable tie and then driver said everything would be ok to get me 300 miles to home, wishful thinking truck had been gone 1 minute when problem started again. Was then charged £100 to get truck back out to tow me to train station as was told… Read Full Review

Report this review
★☆☆☆☆

“no refund upon canceletion of policy so you just take...”

Written on: 22/03/2017 by 49Bowen (1 review written)

no refund upon canceletion of policy so you just take customers money you together are rubbish… Read Full Review

Report this review
★☆☆☆☆

“Terrible service”

Written on: 12/03/2017 by LennonNunez65 (1 review written)

Waiting time for breakdown call out is extremely long. I never have to wait that long in my 12 years of driving. Will not go with them in future… Read Full Review

Report this review
★☆☆☆☆

“Terrible service ”

Written on: 08/03/2017 by Holtbn260 (1 review written)

A terrible company sat at the side of a busy road with my car in the line of traffic on a steep hill for over an hour and a half. A passerby helped me get my car up the hill to somewhere I could get underneath found it was only a loose wire so canceled the recovery got a bill for £98.40… Read Full Review

Report this review
★☆☆☆☆

“stay clear”

Written on: 07/03/2017 by Kaylyn338 (1 review written)

this company needs reporting.they wont be there when you need them and if they do come out to you they will ask for 90 pounds payment for coming out,i have read storys about them not coming out to people,like the person who hit the kerb with his tyre causing a puncture they refused to come out saying he had caused the problem,and the person who left his lights on and getting a flat battery the refused to come out to him saying he had caused the breakdown,people who are giving this company good… Read Full Review

Report this review
★★★★★

“great service when needed”

Written on: 05/03/2017 by 1947pauline (1 review written)

I have used this breakdown service three times twice for my car and once for my motor bike,in the last 3 years I could not fault them every time I was taken to a garage or my home,so make sure you get the right cover and you will not have any bills to pay… Read Full Review

Report this review
★☆☆☆☆

“BEWARE!! £98.40 cancellation Charge!!!”

Written on: 28/02/2017

I purchased through 'Wowcher' a suspiciously cheap 2gether Breakdown recover..(bought due to my recent difficult financial situation) Their leading Brag 'Free Call Out!!!(which is Obvious!!)' but what they fail to mention at this critical point or Hint at is the hefty CANCELLATION CHARGE of £98.40 should your car breaks free off, as happened to me!! A CANCELLATION FEE that will drop through your letterbox should you courteously call them 15 mins after the initial call to inform them you no… Read Full Review

Hamyam21's Comment

Written on: 07/03/2017

stay clear of this company and its sister company 24/7 breakdown

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“AVOID”

Written on: 28/02/2017 by DONTNEEDGLASSES1 (2 reviews written)

2gether are bad looks like a good deal,until you need a recovery then they will say your not covered because of something in the small print, i had to fork out £250 for a recovery truck because they said i was only covered for electrical breakdowns which was bullshit,stick to a big name company it will be cheaper in the long run.YOU HAVE BEEN WARNED… Read Full Review

Report this review
overview