break down response

Drive 24/7 Breakdown Cover
★★★★☆
4.4
From 2942 reviews
92.0% of users recommend this

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Duckworthvl113's review of Drive 24/7 Breakdown Cover

“break down response”

★★★★☆

written by Duckworthvl113 on 30/01/2015

response delayed due to heavy demand for service but very helpful and polite and positive response when arrived
Disappointing to receive a critical letter from the company stressing that I must obtain and have available proof of repair if I was to call the service again.
This implies the breakdown was planned ! And that I would take risks which would result in another call out.!!! This felt critical and mistrustful - I suggest review your office practices and your template letters - they don't promote good relationships with your customers

  • Speed of response

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