Needs improved customer service

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AutoAid Breakdown Cover
★★★★☆
3.6
From 146 reviews
66.0% of users recommend this

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  • Customer service

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Josue199's review of AutoAid Breakdown Cover

“Needs improved customer service”

★★★☆☆

written by Josue199 on 11/08/2014

I've been using AutoAid for 3 years now, but have only had to claim in the last month or so.

My first breakdown was 200 miles from home on motorway services.
The phone call to AutoAid took about 10 mins to get through and the recovery truck took over 2 hours to arrive.
After that it was plain sailing.

I posted my docs off to AutoAid and received my cheque about 2 weeks later.

Unfortunately I had cause to use AutoAid again when my car wouldn't start from home. This time the truck was here within the hour.

I've just got off the phone with AutoAid (13 min), just to see that they've received my claim (I did ask them to acknowledge receipt by email...they don't do that). Anyway, the cheque's in the post.

I'm in two minds as to whether I'll renew....They paid up ok, if they'd take claims online, acknowledge your claim and pay by bank transfer I'd definitely recommend them 100%

  • Speed of response

  • Customer service

  • Value For Money

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Newmarketuk's Comment

Written on: 13/09/2014

Did they pay both the time?

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Shakesmyteeth's Comment

Written on: 13/09/2014

Yes they did. 2nd claim took about 3 weeks

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Newmarketuk's Comment

Written on: 13/09/2014

Did they pay both the time?

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If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
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