3 hour wait for a mechanic to turn up he was not from the AA

AA Breakdown Cover
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daisy1986's review of AA Breakdown Cover

“3 hour wait for a mechanic to turn up he was not from...”

★☆☆☆☆

written by daisy1986 on 21/07/2016

I have just cancelled my renewal because the only time I called these guys out over the last year, they said they'd be there in just over half an hour. I called about midday. Ok I thought so by 12.30 a nice shiny yellow AA van will come and help me. How wrong I was!
I had to keep chasing them, phoning again and again. Each time I got through the operator was clueless about my predicament (stuck in a car park needing to collect kids from school that afternoon) and put the time back. 12.45pm... 1.30... 2.15... FINALLY someone turned up, who it was I cannot recall as he was not from the AA. It was too late though, as I had to call the kids schools and get them held back. By this time it was gone 3pm.
The mechanic got the car started in 30 seconds flat, which made the 3 hour wait even more infuriating!
Will not be going back with the AA again.

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The Aa's Response to daisy1986's Review

Written on: 22/07/2016

Hi daisy1986,

We're sorry to hear you're unhappy with the service you received. We hope that you raised this with our complaints team but if not, you can get in contact with them via our 'Contact Us' page and they'll be able to look into this for you.

Kind regards

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