Appalling service

AA Breakdown Cover
★★☆☆☆
2.0
From 777 reviews
24.0% of users recommend this

  • Speed of response

  • Customer service

  • Value For Money

Guest's review of AA Breakdown Cover

“Appalling service”

★☆☆☆☆

written by on 27/04/2016

Last week we put the wrong fuel in our car, we called the AA who said someone would be with us within an hour, when the AA arrived they said it wasn't safe to tow the car so would send a tow truck. My husband waited 4 and a half hours for this! A technician from fuel assist arrived at our house but the car was still at the petrol station 30 minutes away, in the meantime my husband had been picked up and was on his way home with the car whilst the man from fuel assist was going to the petrol station! What a total lack of communication. We will find a more dependable breakdown cover elsewhere, extremely disappointed with the AA.

write a review

The Aa's Comment

Written on: 28/04/2016

Hello, we're very sorry to hear about the service your Husband received. It is never our intention to leave a member waiting. We would like the opportunity to look in to this and hope that you have spoken with our customer services team, if not please get in touch via our website 'contact us' page. Thank you

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!