poor customer service

★★☆☆☆
2.0 / 5
24.7% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Guest's review of AA Breakdown Cover

★★☆☆☆

“poor customer service”

Written on: 14/02/2013

Sent an email to customer service a week before renewal, asking to leave the AA and for them to confirm this. Got a reply saying I had 2 options, they could call me to discuss why I wanted to leave, or I could call them to discuss it. I replied saying they could ring if they wanted but I want to leave and don’t appreciate being messed about – no reply or phone call. A few days later they then TOOK THE RENEWAL money out of my bank. They apologised and said it will take upto 21 days to refund it.

Menind's Comment

Written on: 30/04/2013

Not surprised, I've called them 52 times in the last 2 days and apparently they are busy with breakdowns and can't answer my call

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