POOR EXPERIENCE

“POOR EXPERIENCE”

Written on: 31/08/2012 by PFTOxford

We got our favourite plumber (25 years doing jobs for us) to replace our 30-year-old Potterton, which hadn't missed a beat, 2 1/2 years ago, as we are concerned for the planet, felt we were on borrowed time with the old boiler, wanted to get the Government grant, and hoped to reduce our gas bills. The last objective has certainly been true, but partly, at least, because the Worcester Bosch 24i our plumber recommended has spent so much time not working! We can usually get it going again by holding the reset button, but what good is a central heating system which needs someone standing over the boiler constantly to reset it when it trips? While the boiler was still in warranty the fan broke, and it a took a week to get WB to come and replace it. Since then (apart from servicing), it has been attended to 3 times in 3 months, has had the PCB replaced (at WB recommendation, but our expense), but still trips out erratically every few days.
Seriously, the economy compared with our old boiler is impressive, but what we really don't like is that it is hopelessly unreliable, and we can have no confidence that it will keep going, for example if we go away in the winter, to stop the house freezing up. Should we cut our losses, write off around £2000 and try and find a decent new boiler? If so, what make - they all seem to have damning reviews?