Written on: 02/08/2012
We had a Vokera boiler installed less than 2 years ago. After 3 months the boiler stopped working at which the plumber repaired with a new part after just over 1 year the boiler started playing up again. Our plumber found it extremely difficult to get any support or guidence via Vokera technical and customer support services.
We now had the choice of more expensive parts or change the boiler, we went for the latter
I have now entered into corerespondence with Vokera who are very arrogant and just want to dismiss the problem
In their words that "Vokera boilers are sold through many outlets and they have no ncontrol over who installs and maintains thier products"
Does this give them the right to just walk away ?
I only wish I had read some reports on Vokera before going with them
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