Warranty useless if you live in difficult parking area

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Vaillant EcoTEC Plus 831
★★★☆☆
2.5
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33.0% of users recommend this

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Guest's review of Vaillant EcoTEC Plus 831

“Warranty useless if you live in difficult parking area”

★☆☆☆☆

written by on 10/11/2013

18 months into 5 year warranty boiler failed!

Arranged for engineer to attend, waited in all afternoon on arrival he called and asked where he could park. I had already explained to the call centre it is meter parking around me.

He said i needed to arrange permit. There is no such service in my area. So guess what he just left. So no heating or hot water and the engineer just drives off. I

It is strange other tradesmen don't have trouble parking, including the boiler installer,but they are getting paid i guess!

When i called Valliant they couldn't care less

So much for extended warranty, i will have to pay for an engineer to attend.

This is not a fine company!

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