written by TomJan on 27/03/2017
So the fan of my Keston C36 Combi boiler has broken. I've called Keston so they can provide out of warranty service and fix it.I was asked for a serial number as my boiler was apparently not registered even though it has been installed by Keston. Fine. I couldn't find a serial number - I was told my boiler won't be registered without it. I finally found it INSIDE the boiler. Keston engineer put the label inside. I told Keston I've got the serial number on which I was told I removed the cover of the boiler hence Keston engineers won't come! In short - I've been refused Keston service because of Keston engineer placed the sticker INSIDE the boiler! I was punished for Keston mistake! Incredible. I've read online that Keston is absolutely rubbish.I knew they boilers are among the worst. Now I know their customer service is as bad as boilers! STAY AWAY AND SAVE YOURSELF MONEY, NERVES AND TIME!
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