Intergas Boilers Reviews

Click here if this is your business
★★★★☆
3.9 / 5
40
70% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Intergas Boilers - Ask a question now

Media Gallery for Intergas Boilers

Intergas Boilers

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Pump failure in my boiler”

Written on: 04/12/2016 by vaAndersen33 (1 review written)

Hi, In 2014 I bought an Intergaz boiler(THE 28/24), recommend and fitted by a local accompany (Penzance)who had serviced my previous boiler since I moved in the area. 48hours ago, I noticed water dripping under the boiler: problem with the pump, confirmed by the engineer from the installing company. I am now waiting for them to come back to me. However, I also contacted Intergas UK direct. Their engineer was very helpful and said that the pump was easy to replace and could be purchased from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ccpz's Comment

Written on: 05/12/2016

Further on above. It would appear that Intergas might be responsible for the absence of record for my boiler as well as lots of others. Do check that yours is registered!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“I was scepticle”

Written on: 22/11/2016 by 419Simpson (1 review written)

Having been in this game for 40 years our gas team have not fitted over 80 in the last 12 months and not one issue, the company is growing in the UK and only have limited service team so I couldn't comment on that, but overall happy. I think the big companies will take notice of intergas getting adopting on UK market… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not buy these boilers”

Written on: 03/11/2016 by MayaEaton2 (1 review written)

My plumber was a gold star Intergas plumber. He advised me to get one of what he said were great new modern efficient boilers. I took his advice. After one month it broke down, he did not know how to fix it. I had to get another plumber from intergas. After a year it started cutting off and the Intergas helpline said it was because it was scaled up. The plumber had not recommended a descaler, which I believe I needed on this type of boiler. He stopped answering my calls, and other plumbers did… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“INTERGAS CONDENSING COMBI 36/40, REDEFINING THE STATUS QUO”

Written on: 08/09/2016 by Lylaw198 (1 review written)

Domestic boilers dont come any better than these! Embodying simplicity, excellent functional design and solid, well engineered construction. After the installation was completed and after some 18 months of trouble free and soundless operation, i managed to persuade my son to have the same model as i had. He now enjoys the same peace of mind i have enjoyed in choosing this make which are in fact 2 separate boilers fired by a common gas burner. Leanardo da vinci once said that "simplicity is the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nixt's Comment

Written on: 09/09/2016

That's what I thought. Recommended them to my customers against brands they wanted, did the sell bit, even fitted them for less to get customer on-side. A few years down the line and these boilers are starting to bite my backside. Their service department has suddenly lost that personal touch and it's wait in the queue etc as the reality of putting out boilers without the required infrastructure dawns on them.

Less moving parts maybe, but no use if even they fail.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Intergas Boiler 2016 Best Boiler”

Written on: 06/06/2016 by Ivadenuff (1 review written)

I am a registered gas engineer and have fitted many boilers. Over the years boilers have improved to a certain degree, but then one appears that seems to go back to basics. I came across Intergas around 5 years ago and was hooked. I fitted one in my home and I am so impressed with the performance that I try to persuade my clients towards this boiler company. You will not find another boiler that has fantastic performance, less parts to go wrong, easily accessible and simple to work on. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Intergas boilers”

Written on: 21/05/2016 by Lardy1uk (4 reviews written)

Intergas a Dutch boiler manufacturer are becoming increasingly popular amongst many in the domestic boiler installation industry. Intergas use a Bi-thermic (I think that is the correct tech' name) heat exchanger which means that the combination boilers do not use a water to water plate exchanger and any associated divertor valves.There are pro's and con's to both methods. Contrary to what some might have you believe (?) this is not new. Potterton, Gloworm, Ferroli, Ravenheat to name but 4… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andy Townsend's Response to Lardy1uk's Review

Written on: 02/09/2016

I am also independent gas installer and fit what the customer wants, all Manufacturers offer incentives to fit there boilers. It is a bad tradesman that chooses a boiler through any freebies. I have installed Worcester, Baxi, Ideal, Feroli and Intergas to name a few. Intergas are not the easy fit and do not suit all situations but it will be fitted in my house once my old Potterton finally gives up.
Regards

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“The best boiler I have ever had”

Written on: 19/05/2016 by NotLeeC (1 review written)

My Intergas 36/30 is 6 years old now, I have had duff boilers before in the past that need to be fix every few year but my Intergas just never misses a beat. It just sits there being quiet and reliable. Totally forgot about it till friends were moaning about how unreliable their boiler was and was happy to brag about mine… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fabulous boiler, great build quality and top class backup”

Written on: 15/05/2016 by qaLeblanc280 (1 review written)

As an installer, I fit nothing else. Intergas boilers are built to last, using metal parts rather than the plastic and rubber found in some supposedly premium beans. Decent warranties up to 10 years are backed up by a fantastic team, not that you're likely to need to use them as they hardly ever go wrong. The unique heat exchanger is apparently indestructible (a zero failure rate is reported), servicing is extremely simple with all parts of the boiler easily accessible, and the available… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ianc592's Comment

Written on: 15/05/2016

My thoughts exactly :)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Top quality boilers”

Written on: 15/05/2016 by ianc592 (1 review written)

I have fitted 20 of these now and never had any call backs of complaints. Less is more as the catchphrase goes. Recommended 100%… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“INTERGAS 36/40”

Written on: 11/05/2016 by EduardoWilliams (1 review written)

I HAVE HAD MY BOILER NOW FOR 2 YEARS AND REALLY DO RECOMMEND THESE MACHINES FOR THEIR SIMPLICITY AND RELIABILITY. WORKING AS AN ENGINEER IN THE UPSTREAM OFFSHORE OIL AND GAS BUSINESS I BELIEVE I HAVE THE EXPERTISE TO FORM THIS OPINION WITHOUT ANY BIAS. THE HEAT EXCHANGER IS UNBLOCKABLE UNLESS IT IS FILLED WITH 13MM BALL BEARINGS, THE FAN IS ALMOST SILENT AND IT IS CONSTRUCTED EXTREMELY WELL AND WITH THE MINIMUM OF COMPLICATION. IN THE UNLIKELY EVENT OF A BREAKDOWN AS ALL MACHINES WILL DO IN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“INTERGAS Condense boiIers 24 to 42 kw Good equipment ”

Written on: 07/05/2016 by Averiej361 (1 review written)

I And our compamy GAZPRO Hellas Group as an enginner Installer and technical support of the INTERGAS boiler made in Holland . we recomended . no problems easy to install and maintain . does not have no repair problems. Troubleshoting very easy.The Dutch consumer association, the Consumentenbond, accoladed this the “Best Tested” boiler for two years running! Less than 2 Watts standby losses.Combi Compact Eco RF | Combi Compact HRE - HR Intergas boilers are unbeatable! Easy of maintenance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Indifferent attitude for aftersales”

Written on: 14/04/2016 by AmaniFoster (1 review written)

Boiler worked fine initially. We had installed descaler as well. They repaired (and also flushed the system) it in first couple of months as it had lot of scale. They asked us to fit AcquaDial descaler. We fitted it immediately. Boiler stopped producing hot water in about 18 months. They blame it to Acqudial and not willing to repair it. I had even agreed to pay for the parts but they said their engineer is not willing to attend the call as boiler is installed at awkward place. This boiler… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Plumbbum's Comment

Written on: 15/05/2016

So not installed correctly, and it's the manufacturer's fault how?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nitinpatiluk's Comment

Written on: 15/05/2016

It was always installed properly and certified by their engineer

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Plumbbum's Comment

Written on: 16/05/2016

Its pretty simple. \Limescale is not put there by the boiler maker. It is put there by the water running thorugh the boiler. The installer ddi not take adequate precautions to prevent scale formation.

That is not a manufacturer (of any boiler) problem, and neither is your hygeine.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nitinpatiluk's Comment

Written on: 16/05/2016

We are not technically qualified so we used the installer recommended by the manufacturer. His name is recommended on their website. We can't be now told that it's not their responsibility. Moreover manufacturer's engineer was involved for approval at each stage

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Plumbbum's Comment

Written on: 05/06/2016

How was the manufacturer engineer involved at each stage?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nitinpatiluk's Comment

Written on: 06/06/2016

After installation by recommended engineer, manufacturer engineer had visited. He recommended some change which was carried out. He visited again and agreed that installation was fine at that stage.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Plumbbum's Comment

Written on: 06/06/2016

So the installation is fine, apart from the limescale build up.... Did Intergas put the limescale in the boiler?

Does the installation instructions say that limescale should be eliminated?

As I said - of any boiler manufacturer, you can't blame them for a problem not of their making.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nitinpatiluk's Comment

Written on: 06/06/2016

I don't know who you are. If you want any more information, please contact me directly. Their boiler stopped working in first 6 months and again within a year even after installing descaler recommended by them. Moreover they were always reluctant to send engineer even after agreeing to pay for parts. I shouldn't be paying for parts in seven year warranty. I am not sure why are you defending them without knowing all details. Our boiler is not producing hot water in first two years of installation., Intergas doesn't want to send engineer to repair it and that is the fact.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mark_Wij's Comment

Written on: 23/10/2016

It would be pertinent to ask which boiler was previously installed and how long did it last? Also what boiler did you fit after this boiler failed a d has it had any problems?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nitinpatiluk's Comment

Written on: 23/10/2016

We have installed another boiler from a different company and they have given a warranty for 7 years for the area. Our gas engineer bought it for us, dontbknow which one. He is certified by Intergas as. Well. He can advise you more

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 10 Comments
★★★★★

“Fitted 18 so far and another is going in this week. ”

Written on: 20/03/2016 by Bain433 (1 review written)

Its true that due to their support network of engineers in the field being limited they (intergas HQ) are a not so good company for getting back to you. That said they do make very good boilers. Ive fitted all types now and had ZERO problems. None We always fit the 30/36 for combos as the water output is very high from this model. its not the best looking to be fair. IVE NOT HAD ANY PROBLEMS OR CALL BACK EVER.. EVER I Belive its now a seven year warrantee. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I used to install these boilers, key words USED TO!”

Written on: 04/03/2016 by Nautilusdrummer (1 review written)

I have been an engineer for 13 years, never have I had to deal with a company like Intergas. I got suckered in by their salesman (who has since left), his lies were later referred to as "Vince-isms" by another Intergas employee, for instance "we've never had a heat exchanger failure, they never block up". I've had one blocked with scale after 2 years, with a scale reducer fitted as per the instructions. "We don't supply you with pumps in your service kit as they never fail", I've had 2 pump… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ivadenuff's Response to Nautilusdrummer's Review

Written on: 15/05/2016

Some scale reducers only work up to a certain parts per million. In very hard water areas only a combimate or softener will do. If the Intergas hex blocks with scale with the 12mm tubes, then whatever other boiler your fitting will definitely block up with just 2mm holes in the plate ex.
You can't blame the boiler because of the water you put through it.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nautilusdrummer's reply to Ivadenuff's Comment

Written on: 15/05/2016

No actually. The other boilers I have worked on in this area have not blocked up on the dhw side of the plate, hardly ever, and I've worked on thousands of them. Intergas do not stipulate which model of scale reducer to fit and most customers do not want the expensive option around here, most customers around here can just about afford to pay their bills to be honest. And besides, even if that was the case, that's one boiler, most of the other problems i've had were electrical faults and untold amount of gas valves and electrodes, is that my fault too? You don't know me or my work, I'm a very thorough and experienced engineer so you're not really in a position to start throwing blame my way are you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ivadenuff's reply to Nautilusdrummer's Comment

Written on: 24/05/2016

Steady on chap, I was mearly stating which softeners work. Not once did I slate your work. I too am an heating engineer and have fitted all types of boilers. All I was getting at was how can a 12mm pipe fur up when plate hex don't with a smaller hole. I am really sad that you think I slate your work and I don't throw any blame your way. Where in my previous comment did I say that?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Simonhwch's reply to Ivadenuff's Comment

Written on: 29/05/2016

A modern boiler with a plate has close temperature control, restricting the plate temperature to below 65C, therefore not precipitating limescale out of the water.

Intergas, by dispensing with the plate, can't stop the water going overtemp in the HEX tubes, thus the units get hammered by limescale.

This is why other manufacturers in the UK dropped bithermic HEXs years ago; they don't work properly in hard water situations.

If you read the Intergas instructions, you will see they are very picky about the hardness of the mains water. But how many installers read the instructions??

The chickens normally come home to roost in the first 5yrs as the scale builds up.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Devonheatengineer's reply to Simonhwch's Comment

Written on: 31/05/2016

All good installers should be reading the instructions of anything new that they're installing, and will also set up the equipment they're installing to give the best possible performance. I've never had a problem with the water getting too hot in the HEX tubes and scaling up, it's just a case of setting the boiler up correctly when you install it. As for other manufacturers dropping bithermic heat exchangers, this is a very different design to the old bithermics and one leading rival manufacturer was so impressed with it they tried to buy the design off Intergas when they saw it.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nautilusdrummer's reply to Devonheatengineer's Comment

Written on: 31/05/2016

Maybe they have changed their instructions recently then as when I was fitting them they only stated that a suitable scale reducer should be fitted. No mention of what brand. I also completed intergas' training course and at no point was it mentioned that they needed to have a boiler mate or equivalent scale reducer fitted in fact it was the opposite, the guy was so convinced that the boiler was indistructable that he said it won't block up no matter what you put through it, he even said you don't need to power flush the system as it will run on water as black as oil! I read and follow the instructions to the letter of every new boiler I install (the one that blocked happened to be one I didn't install), and like I said, that was just one boiler, that same boiler had also had a new gas valve and a new pcb previously as well as a failed flue seal that had corroded all the inside so it looked a right state in there. I recently carried out a gas safety inspection on a boiler I installed and serviced last year, the first CO test went off the scale! Again the gas valve had gone out of adjustment, the same boiler was fine last year. I stand by my review, these boilers have been nothing but trouble for me, and none of the faults have been down to the installation, I'm a very fussy and thorough worker!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Plumbbum's reply to Nautilusdrummer's Comment

Written on: 05/06/2016

So you didn't comply with the instructions and failed to understand how the boiler works.... This is the manufacturers problem how?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nautilusdrummer's reply to Plumbbum's Comment

Written on: 06/06/2016

Did you even read anything I said or are you just here to troll from the safety of behind your anonimity? I've installed every boiler exactly as per manufacturers instructions, if you can't even manage to read what was written before yet still think that you can leave a comment blaming me then I doubt you have been reading the instructions! Pay attention this time if you could. I've had one heat exchanger fault on a boiler I didn't install, this same boiler also had broken down twice previously. As a service engineer for intergas, I was called out to fix it. Out of 30 boilers I have installed I've had 17 faults, mostly gas valves, ignition modules, electrodes, one fan, 2 pcbs (not keeping time on the timer and no response from any demand) 2 pumps on clean systems like I've already stated and two water flow switches that cracked and flooded the area. I know how to set up the boiler (like I stated I was an interval service engineer). Now look through those faults ivr just listed, if you actually are a heating engineer. If you'd installed a new boiler and had one of those faults, would you blame yourself or the boiler? I think we know the answer to that, trolling for the sake of trolling, pretty sad really. I think you need to think before you type.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nautilusdrummer's reply to Plumbbum's Comment

Written on: 06/06/2016

Ah no, tell a lie, I missed out a tax year, 24 separate breakdowns on 21 boilers, I knew it was higher than 17.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Nautilusdrummer's Comment

Written on: 06/06/2016

Well I've had three breakdowns on just one of my boilers and all within six months.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Simonhwch's Comment

Written on: 06/06/2016

Intergas used the scale build up excuse within two months of a power flushed & Combimate fitted boiler.
If what you say is a known problem then if you use an Intergas trained engineer, and I have used four different ones, they should know about it.
The company sucks and simply cannot support it's own products. In all the problems that I have had, I did get one intergas directly employed enginer out. He was excellent and it was obvious that he knew the product thoroughly. He was there only directly employed engineer and left the company. So noe Intergas refuse to make appointments. They just throw the job out onto the internet and don't even track it. They disgust me.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Ivadenuff's Comment

Written on: 06/06/2016

I had a combimate fitted at the same time as the boiler.
In refusing to get involved with the subsequent failure within two months of installation, Intergas claimed it was still blocked up by the water. They used this excuse without any evidence to support the claim. OK, I said, you have me over a barrel. I you won't honour the warranty on the brand new power flushed installation, I suppose I am just going to have to pay you for an engineers visit. They still refused to get involved.
I approached Trading Standards only to discover that the government has shut it down and dump all calls to the Citizens Advice helpdesk!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Plumbbum's reply to Paulshears's Comment

Written on: 06/06/2016

What has a powerflush got to do with a combimate?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nautilusdrummer's reply to Plumbbum's Comment

Written on: 06/06/2016

You're an expert at ignoring all the bits you can't have a narky comment for aren't you pal? His point was he fitted a combimate and it still blocked up. Do you work for Intergas by any chance?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Plumbbum's Comment

Written on: 07/06/2016

Both excuses were used by Intergas as a reason for not providing any form of support. They said that the boiler was furred up and I should have had a Combimate installed. If they had records to check and had read then they would have known that I did exactly that. Then they said that the system was blocked and it had blocked the boiler.
This is all whilst refusing to get involved.
You are making the mistake of applying critical reasoning from a plumbers perspective. This has absolutely nothing to do with the underlying problem. The company simply cannot support it's products either by warranty or by paid engineer.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Plumbbum's Comment

Written on: 07/06/2016

Both excuses were used by Intergas as a reason for not providing any form of support. They said that the boiler was furred up and I should have had a Combimate installed. If they had records to check and had read then they would have known that I did exactly that. Then they said that the system was blocked and it had blocked the boiler.
This is all whilst refusing to get involved.
You are making the mistake of applying critical reasoning from a plumbers perspective. This has absolutely nothing to do with the underlying problem. The company simply cannot support it's products either by warranty or by paid engineer.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nautilusdrummer's reply to Paulshears's Comment

Written on: 06/06/2016

Well I'm glad someone else knows what I'm talking about as all these intergas fanboys are trying to make me out to be a liar or a bad installer, of which I am neither!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Nautilusdrummer's Comment

Written on: 07/06/2016

Well said sir!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 18 Comments
★☆☆☆☆

“No post installation support! ”

Written on: 01/02/2016 by paulshears (1 review written)

Two months since commissioned. Company refuses to provide support under warranty or via payment. I am completely out of pocket. Boiler useless. I paid for an Intergas engineer to find the fault but Intergas have failed to send anyone after five days. Service non-existent!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tonyglazier's Response to paulshears's Review

Written on: 15/05/2016

So three months later are you still waiting?

Why would they not deal under the warranty ?

Why did you have to pay?

Why post half the story and then disappear?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Razorlicks's Response to paulshears's Review

Written on: 06/06/2016

You say in your post that not only did Intergas fail to honour the warranty they also took money for a callout and they have not attended? How much did they take?
Surely someone has now visited in the last four months since you wrote the review?


Sounds very unlikely to me

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tonyglazier's Response to paulshears's Review

Written on: 15/05/2016

Why they refuse warranty repair?

You posted that three months ago!

So what has happened since?

Why post half the story and disappear?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's Response to paulshears's Review

Written on: 15/05/2016

They flatly refused to come out under warranty because they claimed that my boiler was furred up with calcium! This is without even examining it. So that answers your warranty point.
Additionally they refused to send someone out if I paid them.
Got the message?
Zero support under warrant. Zero support if I offered to pay.
I had to go outside the company altogether to get the boiler fixed.
This is the full story.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tonyglazier's reply to Paulshears's Comment

Written on: 15/05/2016

Did you have a electrolytic water conditioner fitted at installation time?

At commissioning was the heating temperature limited to a maximum of 60 C

Without those precautions, they will scale up in hard water areas! As would any other similar design boiler.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Tonyglazier's Comment

Written on: 15/05/2016

1. Yes to both questions and they knew that both at the time and because I told them so when I made the call.
The response that I got was that the electrolytic water conditioner was irrelevant.
2. That would be one hell of a rapid scale up.
You are failing to get the message here.
You are applying critical reasoning which has absolutely nothing whatsoever to do with the real underlying problem.
By the way, the system is certainly not scaled up in either of the two boilers that I have.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Plumbbum's reply to Paulshears's Comment

Written on: 05/06/2016

What has the installer said?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Plumbbum's Comment

Written on: 06/06/2016

Oh believe me 43 cock-ups in the 16 days it talk to install - some of which were repeated more than once - means that he is most certainly out of the loop.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Paulshears's Comment

Written on: 06/06/2016

Oh believe me 43 cock-ups in the 16 days it took to install - some of which were repeated more than once - means that he is most certainly out of the loop.
This very experienced full time plumber who was gas safe registered & trained on this particular product became so stressed by the task after 15 days that he was looking for an excuse to get off the job ASAP - prior to task completion if I would agree.
I have the maximum guarantee as he was Intergas trained & registered as such.
But clearly had never actually installed on.
I wouldn't be surprised if this was the first boiler that he had ever installed and I suspect that it might well be the last.
I could write several hundred words on that fiasco which cost me hundreds of pounds to get a second trained Intergas trained installer to put right.
Intergas has gone way down hill as a business since I had the first boiler fitted.
Customer care is non existent.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Paulshears's Comment

Written on: 06/06/2016

I'm bound to say that I am still convinced that the idea behind the product is absolutely sound as is the product itself.
By the way, the parent company, Intergas in Holland, refuse to get involved and ignore communications sent to them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Teaboy-Steve's reply to Paulshears's Comment

Written on: 06/06/2016

So it was installed badly and that was the manufacturers fault? I think you were unfortunate that you found a sub standard engineer. 16 day install? Hope he wasn't on day rate.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Teaboy-Steve's Comment

Written on: 06/06/2016

No it was not the manufacturers fault. Neither is it relevant.
Read my comment.
No post installation support.
I had it put right at my expense despite a lack of supplier (Not manufacturer) support.
You can't dumb this whole mess down to a single sound bite.
You asked me about the installer. I answered. Now don't get confused by tying the two matters together.
The supplier (Not the manufacturer) have their own massive problems.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Plumbbum's reply to Paulshears's Comment

Written on: 06/06/2016

Why is the manufacturer responsible for installer error?

Now we see why Vaillant charge for call outs to non production faults. More should do the same.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulshears's reply to Plumbbum's Comment

Written on: 06/06/2016

It's not the manufacturer it's the supplier in the UK.
They train & recommend as a result their preferred installers and encourage the employment of these people by promising a massive warranty which then turns out to be worthless.
They don't get as far as ascertaining that there was an installer error because they refuse to get involved.
All installer errors were my problem and did not revolve around the product itself.
These were resolved, are irrelevant to this conversation and made no difference to Intergas complete irresponsibility.
Please totally disregard the incompetence of the installer. It has absolutely nothing whatsoever to do with the lack of post installation support.
I already made that crystal clear in a previous comment above.
So Valiant charge for calls that are not covered by warranty / non production faults. Well of course they do! It's a legitimate business.
Intergas refused to even do that as I made perfectly clear above.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 14 Comments
★★★★★

“Intergas 36/30 boiler”

Written on: 30/01/2016 by mozzman (1 review written)

Had my intergas 36/30 boiler 3yrs now and still going strong with no faults, had it installed and serviced by an intergas registered installer. 5 year warranty… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fit and forget?”

Written on: 30/11/2015 by McGregor324 (1 review written)

We are a small heating company that install about 250 boilers a year, most of these were Worcester or Valliant but ever sins we were introduced to Intergas we have not turned back, easy to fit and not a single call back. I do agree that looks are not all that but this is due to all boilers in the Netherlands being fitted in plant rooms out of site. The eco range with its built-in wireless receiver is so straight forward, live neutral and earth to wire in and off you go no need for an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“One of Best is intergas Condence boiler my Company...”

Written on: 27/10/2015

In Greece * Gazpro.gr and USA NYC my Company have Installed more than 4500 boilers From different Manufactures . We disided to test Intergas boilers more than 3 years ago. We found the 10 yrs warranty on heat exchangers is very Good. We found very good in After sales service. Good & reliable parts used example Siemens - Wilo ..Easy to service and commitioning . And many major manufactures trusted Intergas to put their name brand in OEM purchasing this Boilers. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Literally, FIT and FORGET, no trouble in over 4 years”

Written on: 13/10/2015 by southportboilercare (2 reviews written)

My old boiler an Ideal Isar 24 he packed up in November 2010 with a cracked heat exchanger. Only 5 years out of the factory, and as a heat engineer who has been trained by Ideal, I knew I wasn't going to replace it with another, I'd serviced thousands of them by then and I knew another Isar wasn't the way forward for me, or even their new wonder boiler the Logic, though much better than the Isar it is. I wanted something totally reliable, literally fit and forget. I was doing a lot of research… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Literally, FIT and FORGET, no trouble in over 4 years”

Written on: 13/10/2015 by southportboilercare (2 reviews written)

My old boiler an Ideal Isar 24 he packed up in November 2010 with a cracked heat exchanger. Only 5 years out of the factory, and as a heat engineer who has been trained by Ideal, I knew I wasn't going to replace it with another, I'd serviced thousands of them by then and I knew another Isar wasn't the way forward for me, or even their new wonder boiler the Logic, though much better than the Isar it is. I wanted something totally reliable, literally fit and forget. I was doing a lot of research… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview