Written on: 25/04/2012
I have 6 of the above boilers in a block of flats.The problem is customer service. My local heating engineer was unable to identify the problem and spoke with the Ideal engineers 7 or 8 times on 3 seperate visits in an attempt to resolve the problem. They gave him instructions to check various things and then advise him to to change 3 or 4 parts none of which solved the problem. Ideal are now sending out their own engineer at a cost of £245 although they promised to refund half that fee if they are unable to fix it. I need to pay my engineer £350 for his time and the parts. Ideal argue they only gave my engineer advice and it was his decision to change the parts. Don't think I will be buying any Ideal boilers in the future from a company who don't take responaibility for their product and who charge huge amounts of money for a call out.
As rated by real users
"Should NOT be considered" Read More
"Never buy this boiler" Read More
"Two major breakdowns in just a..." Read More
"Total rubbish do not buy. WATC..." Read More
"Heatline CaprizPlus" Read More