Do not buy this death trap

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Ideal ISAR 35 HE Condensing Combi Boiler
★☆☆☆☆
1.2
7.0% of users recommend this

Annmarie.2's review of Ideal ISAR 35 HE Condensing Combi Boiler

“Do not buy this death trap”

★☆☆☆☆

written by Annmarie.2 on 12/10/2012

We have had our ideal isar 24 for 4 years now we got put in through the warm front grant. The pressure kept dropping so we had british gas out to it today they have comdened it becos it has been leaking acid inside of it and leaking water on to the electrics burned all the boiler cover on the inside and has been leaking carbon monoxide a lot of it. So i rang warm front to complain becos they know about these problems they wasnt interested 1 little bit. I am really mad as i have a 6 year old and 4 month old twin boys. I wud warn any one against this death trap its now october and im left without any water or heating and warmfront couldnt even b bothered to say sorry or offer an explanation in to why we wasnt told about these problems.

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Graham8991's Response to Annmarie.2's Review

Written on: 29/10/2012

My Ideal boiler has just been condemned as not economical to repair. Ideal boilers are totally un-reliable and the company is the worse one I have ever dealt with. Ideal totally replaced the boiler as they could not remove the heat exchanger, after about 3 years. At the next breakdown they told me the boiler had not been installed properly and it was unsafe and that I should go back to the installers to get it installed properly! I pointed out to them that they were the installers. Avoid Ideal boilers.

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