pleasing result after breakdown

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Ideal HE24 Combi Boiler
★☆☆☆☆
1.5
9.0% of users recommend this

Guest's review of Ideal HE24 Combi Boiler

“pleasing result after breakdown”

★★★☆☆

written by on 01/12/2013

Had(?) concerns over purchasing this boiler after reading negative reviews. Assured by plumbnig merchant that they are cheap and chearful so, due to lack of funds for "better" quality boiler, i purchased one. No problems until 18 months of instalation wnen it failed. Contacted my eon insurance to have fault repaired. They called out after 3 days, checked the boiler out and advised me to have the repair done under my 2 year warranty with Ideal.Id been paying £17 a month for this cover and assumed that I was covered. Not so! Id forgotten to inform them of boiler change, even though they had condemned previous boiler and told me new one was required, and continued paying "cover". I contacted Ideal, and also found that my gas safe installer hadnt forwarded the paperwork to them. Ideal were fine with carrying out the repair and were REALLY helpful! Engineer called out within a day and sorted the problem quickly and efficiently. My point is that eon didnt help (although they feel they needant) even though Id paid some 18 payments of £17! Thank you Ideal and hpoefully my boiler will run for some time yet without too much trouble. the eon guy said even expensive boilers DO breakdown and there is no gaurantee of great service even if you pay for the best(?)

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