Help-Link Reviews - www.help-link.co.uk

★★★☆☆
2.6 / 5
108
38% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“Awful service”

Written on: 09/10/2017

We organised an engineer to come round on Monday between 6pm-6.30pm. This was confirmed and they called on Sunday, left a voicemail for me, I called back and spoke to a customer service lady to confirm the appointment. I took time off work, and lo and behold, no engineer came out. I called the customer service line at 7pm, and they called me back to say the engineer was on holiday. Great “real time systems” they must have. They apologised and said the next appointment the engineer could… Read Full Review

Helplinkhome's Comment

Written on: 13/10/2017

Hi there,

We're really sorry that our surveyor was unable to make your appointment. We will be investigating how this happened to ensure it doesn't happen again.

We are keen to speak to you to rectify the situation. Please get in touch with our Customer Care team.

Kind regards,
The Help-Link Team

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★☆☆☆☆

“disguisting”

Written on: 02/10/2017 by jhalltennant (1 review written)

poor workmanship, very untidy, wont clean up after them left the house in a mess used plumbing parts on pipe to the hob!!!! and boiler has brocken down twice in the last 2 years taking a week to fix each time!!! 1 of the engineers was a youngster that had earphones on all day so how he could hear his oppo I don't know JUST ASWEL WE DIDNT HAVE AN EMERGENCY HEY so rude… Read Full Review

Help-Linkuk's Response to jhalltennant's Review

Written on: 06/10/2017

Hi, We are keen to speak to you regarding the issue you have raised. Please contact our Customer Care team as soon as possible. Kind regards, The Help-Link Team

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★☆☆☆☆

“Terrible service”

Written on: 02/10/2017 by Davidson482 (1 review written)

From start to finish complete nightmare from stretched carpet electrician thought it OK to write on wall dead socket an worker who had to leave after twenty mins because he needed chocolate after boiler was installed a six day wait for electrician stay away from these people… Read Full Review

Help-Linkuk's Comment

Written on: 06/10/2017

Hi,

We would like to speak to you regarding your installation to try and resolve the issues you've experienced. Please get in touch on to speak to our Customer Care team.

Kind regards,
The Help-Link Team

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★☆☆☆☆

“Only recommend to my worse emery”

Written on: 21/08/2017 by Onlyformyenemy (1 review written)

I booked to have a boiler fitted it was last Wednesday when they arrived. They told me they would be finished for about 3pm. I thought great, I arrived home about 4pm to a great big hole in the kitchen wall, holes outside not filled in correct, crushed garden plants, damaged kitchen units, dents and scratches on my fridge freezer ect. Next the electrician turned up and took one look at the job and told me I'm not doing this it'll take me over my time the next time they could send him would be… Read Full Review

Helplinkhome's Response to Onlyformyenemy's Review

Written on: 25/08/2017

Dear Customer,

Our Service Excellence team are aware of the situation and are trying to contact you to resolve the issues. Please could you give us a call to discuss.

Kind regards,

Help-Link

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★★★★★

“Outstanding ”

Written on: 03/08/2017 by Mohamed43 (1 review written)

Had my new boiler fitted today after a quick and efficient assessment from the person I dealt with.  Really pleased with the service from the fitter also quick efficient and polite.would definitely recommend… Read Full Review

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★★☆☆☆

“Boiler fitting great service/repair contract poor.”

Written on: 25/04/2017 by Jamison1963 (1 review written)

It was time to get a new boiler fitted and I wanted to avoid a large outlay. Help-link sent a sales man who went through the no frills boiler installation deal. We had the boiler fitted and we were happy with the payment plan. The problems comes when you need help which is a great shame. The product might be good if you do not work and are happy to be let down when bookings agreed. I believe that the service repair service could be ran a lot better to avoid problems and the amount of engineers… Read Full Review

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★★★★★

“Very friendly staff”

Written on: 23/03/2017 by Fitzsimmons179 (1 review written)

Great service,would highly recommend this firm plumber and Electritian were friendly and helpful explained every thing in detail,nice tidy job,would definitely recommend to family and friends… Read Full Review

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★★★★★

“fitting our new boiler ”

Written on: 27/02/2017 by CaseyCostello (1 review written)

i was pleased with our new boiler but a while later i had to call out an enginer to repair a leaking pipe witch had not been fitted correctly… Read Full Review

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★★★★★

“Great company to deal with”

Written on: 22/02/2017 by Nolae55 (1 review written)

We contacted Help-Link following delivery of a flier. We found them very professional and helpful and arranged to see their representative. The member of staff who came to see us was courteous and answered all our questions. As our boiler had been installed for many years we decided to renew it and to have the pipes etc. cleaned out. Help=Link carried out the installation and the maintenance work on the pipes and we could not be happier with the results. All of the radiators now work well… Read Full Review

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★★★★★

“Still enjoying my fab boiler ”

Written on: 19/02/2017 by MarleyKerr104 (1 review written)

The heating in my house has so improved and the running of it is very economical. The added bonus is the 10 year warranty… Read Full Review

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★★★★★

“Our commendations go to help-link”

Written on: 19/02/2017 by Belen185 (1 review written)

Our commendations go to Help-link for excellent service, going above and beyond our expectations. In October 2016, we had two water tanks removed in favour of one Combi-unit as we wanted an efficient and economical heating/water system. We did our research and finally contacted Help-link as they were recommended not only on the web but also by other service providers. That said we were delighted with the quote, timeframes and installation which went to plan. As the job was complex, who oversees… Read Full Review

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★★★★★

“good as it says”

Written on: 18/02/2017 by LarissaMcCaffrey (1 review written)

There it was installed tryed it could not believe the difference it made only on half the time quick to full heat would like to recommend it to ensure one to upgrade to a new one No heat loss to the outside pipe all the heat is used in the boiler to save base Thanks again… Read Full Review

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★★★★★

“Boiler installation”

Written on: 17/02/2017 by 103Wentworth (1 review written)

Brilliant installation. Personnel were polite prompt and efficient and very tidy… Read Full Review

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★★★★★

“New Worcester Bosch Boiler Installation.”

Written on: 17/02/2017 by Gavyn241 (1 review written)

As I had previously had good service from Npower I was prepared to spend up to £200 more with Npower than another company offering the same boiler, however, whilst Help-Link were around £200 cheaper than Npower, the reason for choosing Help-Link was: (1) The 10 year warranty on the boiler and radiators (even though the installation was over ten years old) for a monthly fee of £7.99 (now £9.99) which includes an annual service. (2) The reviews of previous customers. The pre installation… Read Full Review

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★★★★★

“trouble free instalation”

Written on: 17/02/2017 by Upton288 (1 review written)

We were delighted with the professional and completely unobtrusive way the boiler fitters and the electrician carried out their respective jobs, they left our home as clean as they found it and disposed of all rubbish including the old boiler. I would recommend your company to anyone requiring a boiler change. Thanks again for a job well done. … Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 16/02/2017 by Nozama (2 reviews written)

Help Link staff were so very positive and helpful from the word 'Go'. All staff, no matter which aspect of the job was concerned, were totally committed to customer satisfaction and doing a good job. We felt that we were 'special' customers because of the amount of care that was taken. I certainly recommend their services to my friends and colleagues, and will do so again because not only is their service excellent, so is their value for money… Read Full Review

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★★★★★

“Great onsite team and fantastic end result ”

Written on: 15/02/2017 by PK123423 (1 review written)

I had my new boiler installed last year from Help-link and was very pleased with service from start to end. The team on site were very professional and organised . They completed the works on time and left all areas net and clean . They took enough time to test new system and training us on using the boiler effectively . I had no issues from last year till now and will recommend them anytime… Read Full Review

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★★★★★

“1st Class end to end”

Written on: 15/02/2017 by Disco Dave (1 review written)

From initial enquiry through to final installation was quick, friendly and hassle free. Customer Service replied to emails very quickly, Customer Service answered the phone, the sales guy turned up on time, there was no hard sell. The installation engineer was very professional, the work carried out was 1st class and there was no mess left behind. I would highly, and I mean HIGHLY, recommend Help-Link to anyone looking for a new boiler. I also have a service plan for the boiler also via Help… Read Full Review

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★★★★☆

“Had our boiler fitted nearly 11years. First time we...”

Written on: 15/02/2017 by Chris441 (1 review written)

Had our boiler fitted nearly 11years. First time we had had central heating. After initial fitting we had a couple of problems but they were sorted out straight away. Since then we have had our boiler serviced annually and the service dept have always rung us to have it done at a time which suits us. Engineers have always called to let us know they are on the way and have always arrived on time. The service we have been given has always been good and it is good to know that our service plan… Read Full Review

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★★★★★

“one of the many very satisfied customers.”

Written on: 03/02/2017 by Pickledeggs (1 review written)

Estimator arrived, patiently talked myself and my daughter through it all. After accepting the quote the engineer arrived 8.15. next morning and by 2.30 it was finished. And within the hour a van arrived to take away the old boiler and other rubbish. The electrician arrived early the next morning to fit the thermostatt etc. All is now in working order. I'm still in wonder at the competency of this company. Hats off to you all, you're a credit to the name of British business. … Read Full Review

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