Ferroli Optimax HE31C

The worst buy I have ever made

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★☆☆☆☆

1.3 / 5

From 84 reviews

6.0% of users recommend this

Value For Money

Guest's review of Ferroli Optimax HE31C

★☆☆☆☆

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“The worst buy I have ever made”

Written on: 21/09/2012

The requirements of a combi boiler:
1-Heat hot water on demand -FAIL
2-Heat central heating system as per timer -FAIL

Actual performance:
1 year OK, then multiple problems with around 5 different error codes. Extremely Poor support from Ferroli, with no after care. Resulted in replacing heat exchanger for hot water, main PCB board, and still issues. Recommended to replace main heat exchanger!. It also leaks internally all over my loft floor. Would recommend anyone NOT buy Ferroli.
I am replacing mine in a few weeks, for a Worcester Bosch!
Once I do, I will be sledg-hammering the hell out of this piece of **** and putting the video on you tube.

Regards,Tim

Ower's Comment

Written on: 30/09/2012

I too have a boiler under Ferroli 5 year warranty which runs out next month. On 1st call out under warranty earlier this year it took a week for any response. I had to strongly complain by email before I got that response. Again last weekend I had to report a fault to them and can't get any reply. I have tried phoning (premium rate phone number) and each time I get cut off before even speaking to anyone so sent emails with urgent red exclamation mark still no reply. I just can't get in touch with anyone. It's as if no-one human exists in the company!!!!!

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Derekthedoctor's Comment

Written on: 06/10/2012

Do not buy a Ferroli Boiler, we bought the HE 31C and its been a nightmare no help with the guarantee from Ferroli, broken down now 7 times leaks like a drain from all over if you buy Ferroli you had better have deep pockets it will cost you a fortune.
Buy any boiler but Ferroli the company is bad and the attitude when you need help stinks this boiler is not gas registered and british Gas will not touch it stay away.

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