Written on: 05/07/2012
Moved into a house with this rubbish (Ferroli optimax He 31C) installed by previous owner, on first day noticed hat water from taps scalding hot & boiler making a "booming" noise when flame ignites. So set tempreture to 40deg C with no change, since it had a 5year warrenty I called them out, they took £70 from me & the engineer blamed the taps for not letting out enough water & the boiler was not for washing hands! He said the "booming" noise was air in the system & promptly left.
As an electrician for a local housing maintence company I found his prognosis strange & had a colleuge from work look at it.
After about 15 minuted he diagnosed the boiler had not been set up within its parameters as set out in manual,so he went about setting it up, after which the "booming" noise has gone & the water temp easier to control.
So I re-contacted Ferroli to try & recover my wasted £70, to which they said the engineers report was final!
So not only are the boilers rubbish , so is there repair service!!
5 years warrenty is a waste of time, it will be your system,the installation which is at fault & never the boiler itself!!
I've also been told the HSE are investigating their boilers as we (work) have had potentialy dangerous faults such as cracked heat pads where it allows heat to transfere out the sides of boiler!!!
Please buy another boiler, dont give Ferroli a second look please!!
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