Heat exchange failure

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★☆☆☆☆
1.2
12.0% of users recommend this

402Ward's review of Baxi Potterton

“Heat exchange failure”

★☆☆☆☆

written by 402Ward on 29/03/2015

we had a baxi potterton fitted by British. Gas and covered by home are. After less than a year the heat exchange unit leaked. British gas visited and called the manufacturers to replace it- they did this after 2 visits, but BG engineers had to come back to take the air out of the system. We have since had several visits from BG and the manufacturer and the heater still makes a loud noise and cuts out. I've just wasted another days holiday for the Baxi engineer not to turn up
Reading on line I see it's possibly a fault with the manufacturer .... So if you ask British Gas to fit a new boiler - probably best to get any other make than Baxi. If you pay a company to fit your boiler and to maintain the system I would be a little more forceful than Iave been about recognising their responsibility

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