aftersales service shocking

★★☆☆☆
1.7
From 9 reviews
22.0% of users recommend this
  • Value For Money

MckenzieMatthews162's review of Baxi Duo-Tec Combi Gas Boiler 24 HE

“aftersales service shocking”

★☆☆☆☆

written by MckenzieMatthews162 on 22/05/2014

Like most other people who bought this boiler, Baxi Duo Tec, after 2 years we have no heating or hot water. Rang Thursday morning and it will be Monday before we get a call back to let us know when anyone will be out. 88 year old parents will now not be able to visit us at the weekend - it is 18 degrees in the house at the moment and have my grandchildren staying with us. We bought the product specifically for the 5 year guarantee. Should have bought elsewhere and paid for yearly warranty - would have been cheaper. Our old boiler was 15 years old and we had had no problems but were attracted to Baxi by the guarantee. I should have realised they were always breaking down when I rang service centre and had such a long wait because of the 'high volume of calls'. By the way, the number is an 0844 nimber, so they are even charging you for ringing about their failed product.

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