Written on: 23/06/2012
I took my Shih Tzu who has long fur and wears a bow at the top of her head. I like the Japanese style of grooming and so asked her fur to be shortened on her body, but please, please do not touch the fur on the top of her head. The groomer arrived 15 minutes late. I had an appointment that afternoon and stressed the time I needed to be out of there by. I was reassured my dog would be finished by then. I arrived to pick up my dog at the time stated, but she was not finished. The groomer invited me into her area and I was shocked at what I saw. My dog's fur was uneven with long and short hairs. The worst part was she had cut her hair on the top of her head! I cannot tie it up in bows, yet it is too long to leave down. It is a right mess. I asked the groomer to cut her hair straight, and she said she can't as my dog would not keep still. She asked me to hole my dog while she groomed her! I should NOT have to do the groomers' job! I took my dog and left. My shih tzu has the worst cut ever seen. A child could have done a better job. So disgusted with the service I received. The people were rude and stood around talking among themselves as I demanded a refund. I so wanted to love this place as I was very impressed with the facilities; it is like a Disney land for dogs. However, I shall never set foot in there ever again.
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