Web-Blinds Reviews - www.web-blinds.com

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Latest Reviews

“Apling service”

Written on: 30/10/2016

I ordered 4 blinds, 2 of which were broken, which was only apparent after spending time and money installing. The service I've received since trying to resolve has been nothing short of appalling. I wish I'd never used this company. Despite asking repeatedly to talk to a manager they refuse. Would not recommends… Read Full Review

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“Shocking Incompetent Service”

Written on: 28/08/2016 by 171Steele (1 review written)

Ordered a blind specifically on express delivery to arrive before weekend. Web-blinds (aka Hilary's Blinds) called to say that colour was out of stock and did I want an alternative. Asked if they could email as I would talk to my wife first. They emailed advising to call or respond by email. I responded with an email requesting a change of colour within 45 minutes. No response so emailed the next day. No response again so called the next day to be told that emails are answered 24 to 48… Read Full Review

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“Dreadful vertical nlimds”

Written on: 18/08/2016 by enbeejay (1 review written)

Customer services were evasive, lied to me about materials supplied by saying that I had ordered blackout blinds when I had ordered vertical blinds. Rubbish firm DONT GO THERE. After 9 months, yes thats NINE MONTHS, My credit card supplier gave up as well as Web blinds .com just kept prevaricating and making stupid unfounded excuses There is nowhere to put nought in the ratings… Read Full Review

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“Poor After Sales service”

Written on: 30/05/2016 by King26 (1 review written)

Blinds received with no adjustment made. Would not accept the photos I sent and requested I remove blinds to measure the track.Have bought lots of blinds from this company over the years but will not be placing any further orders… Read Full Review

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“Bad customer service”

Written on: 09/05/2016 by vvGarcia14 (1 review written)

You judge a company by how well they deal with things if something goes wrong. This company has terrible customer service. I mean really, really bad customer service. I've ordered blinds from them before without a problem, however this blind was badly and incorrectly cut. No problem I thought, they'll just replace it. After loads of chasing, ignored emails, lots of calls they sent out another. That was also wrong. Same thing as before with emails ignored, no one would commit to anything on the… Read Full Review

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“Value for Money”

Written on: 05/04/2016 by Chico85 (1 review written)

I was recommended this site by my daughter. How right she was. Great service,great product, exceedingly prompt delivery. Easy to fit. My order scheduled for delivery Monday 4th, arrived at 1.15. on Friday 1st. By 4.15 both blinds fitted and fully functional. Might have got them fitted quicker but then I am 85yrs old. … Read Full Review

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“Should have done this ages ago!”

Written on: 15/03/2016 by ShyanneRichards (1 review written)

I had a quote about 7 years ago by another company for vertical blinds to be fitted to my square bay window and because they wanted over £300 for just that one window, I decided against it. Recently we came across this web site and decided to give it a go. After ordering the samples (which arrived very quickly along with a 10% discount voucher) we placed an order for vertical blinds for our front bay window and also the spare bedroom. They arrived on the day stated and with the help of the… Read Full Review

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“Beware of join in fabric on Roman Blinds!”

Written on: 09/03/2016 by Arranrhys (1 review written)

I ordered my Roman Blinds and received confirmation that delivery would be soon. I then had a phone call from Web Blinds informing me that the fabric was out of stock and not available unti April. As I needed them for Easter guests I was told I should choose a different fabric or I could cancel the order. I said I would look at other options. They said that would be fine and they would phone in a week to establish if I wanted to cancel and that would be fine with them. The money £250 left… Read Full Review

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“Vertical Blind Problem”

Written on: 15/02/2016

Pleased initially with the blind, struggled a bit constructing but after contacting web help the problem was resolved. However, I ordered a grey vertical blind that splits in the middle. Problem is the white rod that hangs downs in the middle as the mechanism to open close the blind. Its unsightly and stands out when blinds are open or shut. I contacted Web-Blinds and was told for health & safety they no longer use chains and there is no option or solution to resolve this issue. They do not… Read Full Review

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“DONT GO TO WEB BLINDS”

Written on: 04/02/2016 by Carpenterwg144 (1 review written)

i ordered 5 blind all good except the lagest one which was 147 cm wide...it sags in the middle badly and the bottom bar was damaged in transit..it looks very poor up..they have said its normal and nothing can be done about it...UNBELIEVABLE..DONT GO TO THIS FIRM… Read Full Review

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“Very easy”

Written on: 28/01/2016 by waggs (1 review written)

We were very pleased with the service we received from web-Blinds from the moment we ordered our blinds. They arrived on the day we were told they would. The fitting instruction were quite clear and because we had already had some blinds fitted by the sister company we found them very easy to fit and most inportantly the quality is all we could hope for as well. Thank you… Read Full Review

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“Great quality and price.”

Written on: 08/11/2015 by Cleanfreak16 (1 review written)

I have ordered 6 blinds from Web Blinds. The first 2 were for my kitchen diner and were packaged well and easy to install. I have recently ordered 4 wooden blinds for my lounge which I am delighted with. They were ordered on a Sunday afternoon and I paid express delivery, they arrived with me on the Tuesday. I couldn't be happier they look great and again were so easy to install. I wouldn't use any where else for my blinds and would recommend to everyone. The easy to measure guide is easy to… Read Full Review

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“Can't get The Basics Right! ”

Written on: 05/11/2015 by Danielsxk70 (1 review written)

Ordered some samples about three weeks ago which arrived no problem. When I came to order it was a different matter; one pattern was no longer displayed on the website and for another the sample pattern did not match the website display. Phoned them up on a Friday and was told another sample would be sent by first class post for the one that didn't match, and the other was back in stock and would be put back on the website within 24 hrs. No progress by the following Tuesday so phoned again to… Read Full Review

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“Terrible service - I would not use Web-Blinds again”

Written on: 26/10/2015 by 426Newman (1 review written)

Web-Blinds is a sister company of Hillary Blinds if you want to measure and fit blinds yourself. Therefore, I felt confident I would receive a good product and good customer service. I placed an order for vertical blinds for a patio window. The order arrived badly packaged only in a plastic wrapping. The rail was bent and of no use. I wanted to refuse delivery but couldn't make the courier understand as he didn't speak English. By indication he managed to convey I should accept the… Read Full Review

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Integrity12345's Comment

Written on: 14/12/2015

I have had the same poor service and they refer to clauses in their terms and conditions. They say sorry and from my experience don't expect next day delivery as its an estimate even though its a selling point on their web page.

I would never ever use this firm again

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“Rapid Service from Customer Service”

Written on: 09/10/2015 by kdPowell145 (1 review written)

We ordered 3 wood effect Venetian blinds and they arrived 5 days later. I had a problem with getting 2 of them to fully close both ways and replacements were delivered 6 days later, no quibble. Brilliant customer service… Read Full Review

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“Transformed the room”

Written on: 29/09/2015 by YahirGrady (1 review written)

We bought some "Luxury" wooden blinds for my teenage daughter's bedroom. It fits my requirement of sheltering her from the sun (south-facing aspect) without having to close the curtains and her need to have a cool looking room. She is now cool in both senses. The slats are lovely and wide, have an excellent finish and the room really has been transformed. It was a bit fiddly at first getting used to lowering and lifting the blinds, never having had them before and Web-Blinds were brilliant… Read Full Review

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“Dreadful”

Written on: 09/09/2015 by gettyagunnz (1 review written)

I ordered £1000 of silver made to measure venetian blinds, 21 in all, estimated delivery day Wed. As I had heard nothing from the company at all I assumed that the delivery date was correct, only to be told on that Wed morning that they would be delivering 20 on the Thursday and 1 on the Friday! I only found this out when I called up and as soon as I got off the phone they then called me to tell me this all again. I had by this time requested a delivery for the following Monday after paying… Read Full Review

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“Excellent Service!”

Written on: 31/08/2015 by G3STF (1 review written)

Dear Web-blinds.com, I just wanted to thank you for your excellent service and value for money in supplying the new venetian blind I ordered recently for our kitchen. It took only a few days for the free colour samples to arrive and after placing the order for a 15mm black blind it arrived here at my home in Spain on precisely the date you said it would. Your website is clear and easy to use and the quality of the product is excellent. It was exactly the size and specification I had ordered… Read Full Review

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“ AVOID AT ALL COSTS”

Written on: 23/08/2015 by GabrielTaylor204 (1 review written)

Bought my blinds thinking that this company would be great as they are advertised on Hilary's website. Well how wrong was I? apparently Hilary's take nothing to do with them and the blinds arrived damaged, poorly packaged and left in the street outside my home. Disgusting considering I paid for them with my hard earned cash. Take my advice and go elsewhere… Read Full Review

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“Strings too short”

Written on: 17/07/2015 by hsBuchanan242 (1 review written)

Beware, they have started sending out roman blinds with very short strings due to "safety legislation." I had some last year which were fine but in July 2015 i bought another set and the strings are so short you can only operate them via a lot of short pulls. Supposedly to avoid toddlers but the bottom of the string is 4.5 foot off the ground which is beyond any toddler's reach… Read Full Review

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