TerrysFabrics.co.uk Reviews - www.terrysfabrics.co.uk

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Latest Reviews

“Broken Fitting on blind”

Written on: 08/02/2016 by Dustin334 (1 review written)

Contacted Terryfabrics reference pull on side of blind had broken. Replacement sent great service. Will use this company again… Read Full Review

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“Five star selection, prices and customer service!”

Written on: 04/02/2016 by TielMum (1 review written)

I originally found Terry's Fabrics when we planned to buy a house that the vendors were planning to strip bare, including curtains and poles. We were impressed by the choices available, and even more impressed when we received the majority of the items we ordered within a few days during the run up to Christmas with no premium postage charges...and then our purchase fell through. We are now in the process of buying another house - when mentioning this to Terry's Customer Services, they have… Read Full Review

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“Five star service”

Written on: 28/01/2016 by AnyaBC (1 review written)

Really refreshing to have such an easy transaction with super speedy delivery. I mistakenly ordered the wrong item and had to ring customer service. They refunded my transaction within the hour and reordered the correct item and ensured it was on its way immediately. I received my item less than 24 hours later. I highly recommend this company. I would have no hesitation dealing with them again, and the best bit......I got the item half price. Way less than I could find anywhere else… Read Full Review

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“Perfect Curtains ”

Written on: 26/01/2016 by MargDD (1 review written)

I ordered a sample of some curtain fabric's and when I had chosen my favourite design I placed an order for the curtains . They arrived one day after ordering !! they were exactly as I had wished for and better still the prices gave exceptional value for money. Ordering is easy delivery swift all in all and saved me hours of trailing from shop to shop. The fabric sample service is a great idea. Thank you Terry's fabrics… Read Full Review

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“Totally Unfair Price Match Guarantee”

Written on: 26/01/2016 by Jay001 (1 review written)

Totally unfair prime promise guarantee. Refused a price match as the competitor website showed the RRP (recommended retail price) crossed through and then the price they were selling it for. Terry's Fabrics (despite doing exactly the same!) say this is in the sale (which it clearly isn't) and they won't match sale items. We all know, the RRP is an inflated price and nobody sells for that figure. It was purely being shown to make the offer look better than it actually us. Whilst I wasn't fooled… Read Full Review

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“super super super”

Written on: 23/01/2016 by Eani134 (1 review written)

Curtains arrived day after I placed the order, slight problem, resolved immediately with Customer service, no quibble, no argument. Would recommend and I would buy again… Read Full Review

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“Great choice, great service, great communication”

Written on: 21/01/2016 by Fionaw436 (1 review written)

This was the second batch of material ordered from Terry's Fabrics, it's just arrived and is exactly what I wanted. The swatch sample arrive next day and my previous order also arrived very promptly. With this order there was a slight delay, but without my promting, I had an email apologising for the delay and explaining that the fabric would be with me shortly - it arrived with the next couple of days. Terry's delivery ad tracking service makes it easy to know when something will be delivered… Read Full Review

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“Fantastic service and customer service”

Written on: 20/01/2016 by Kylan142 (1 review written)

When we visited Terry's fabrics and ordered our curtain fabric and linings, the staff were extremely knowledgeable and helpful. Would definitely recommend and use again… Read Full Review

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“Excellent customer service ”

Written on: 20/01/2016 by Nicole73120 (1 review written)

My fabric arrived quickly but there was flaws with it, as soon as I reported it, customer service dealt with the matter quickly, very apologetic which is nice. I am waiting for my replacement. Even though I did have a problem this would not put me off. Excellent company!!!… Read Full Review

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“Efficient, Friendly, Value”

Written on: 19/01/2016 by sueclark40 (1 review written)

I placed an order for the first time with Terrys Fabric and will definitely be using them again. Firstly, fabric was great price, secondly, customer service is excellent and thirdly, service was really efficient. Will definitely be using again… Read Full Review

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“Replacement delivered next day”

Written on: 13/01/2016 by RobFB (1 review written)

I've used Terry's Fabrics before. Delivery is prompt. However, with my last order the curtain rails arrived damaged. I contacted Terry's and (having sent them a photograph) the order was redelivered promptly the next day - no fuss… Read Full Review

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“Excellent customer service ”

Written on: 12/01/2016 by TalanOrr297 (1 review written)

The customer service of this company is Excellent in my view my problem was sorted out promptly. It was a delight to deal the the staff member assigned to my case. I would recommend and will be recommending to my friends and family. Thanks Terry's Frabrics a credit to the consumer and your staff… Read Full Review

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Nicholsonjones's Comment

Written on: 13/01/2016

We were recommended to Terrys Fabrics by our neighbour and checked the website on the 31st December and were impressed by the variety and colours of materials. We needed made to measure curtains and found exactly what we were looking for and placed our order. Given the Xmas Break we queried deliver and were advised 10-14 working days. They came today and we have now put them up - they are perfect and so pleased with them. Good value and good service from Terrys - will not hesitate to recommend them.

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“Outstanding customer service and communication”

Written on: 11/01/2016 by StumpyJackson (1 review written)

Ordered some curtains and cushions from Terrys Fabrics. Unfortunately, there were delays from the source supplier, but I was kept well informed and given choices in terms of how to proceed each time. The products were great, but I changed my mind about colour! Again, great service from Terrys, who have a no quibble return policy. I'll be back for another colour :)… Read Full Review

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“Prompt service and speedy resolution when there's a...”

Written on: 08/01/2016

I've used Terry's Fabrics several times recently and been very impressed with both the prices and the speed of delivery. My most recent order had a slight problem (the wrong curtain rings had been dispatched) - within 30 minutes of e-mailing them I had a very helpful response, apologising, agreeing to send the correct ones immediately, and offering that I should retain the others in case I ever needed them and so I didn't have to go through the hassle of returning them. So a very positive… Read Full Review

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“A quick and seamless replacement”

Written on: 08/01/2016 by 371Temple (1 review written)

Unfortunately when my blind mechanisms arrived both had dents in the side. I spoke to a Customer Service advisor who greeted me with a prompt, friendly and very helpful reply which resulted in a replacement the very next day. I couldn't believe they were waiting for me outside my door. I was really pleased with the response and my replacement, and will certainly be using Terrys Fabrics again. I aim to make all blinds for my house by next Christmas. I better get making!… Read Full Review

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“Fantastic Service”

Written on: 06/01/2016 by Janethooper (1 review written)

I was totally amazed I ordered my curtains on Monday and they arrived Tuesday! What an amazing service. After submitting my order I realised the delivery address was incorrect, so I quickly emailed requesting change of address and my reply was immediately dealt with from the person I dealt with who was more than helpful and changed the address with no quibbles.....what a service! I will certainly use this company again the variety of curtains are amazing and plenty to choose from. If you… Read Full Review

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“Clear website and speedy delivery . I always try them...”

Written on: 06/01/2016 by Sorenp80 (1 review written)

Easy to negotiate website , competitive prices , speedy despAtch and friendly staff. I always try them first now… Read Full Review

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“Excellent Customer Service”

Written on: 05/01/2016 by ljFinnegan82 (1 review written)

Further to a despatch error, Terry Fabrics resolved the issue immediately and promptly. Excellent customer service… Read Full Review

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“Excellent customer service”

Written on: 05/01/2016 by ClareLittle1 (1 review written)

I made an error on an order and this was amended very quickly and easily at no extra cost to myself. Communication with the staff was excellent and I would definitely recommend Terry's on the customer service alone!… Read Full Review

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“Great Service”

Written on: 01/01/2016 by Bradyhl125 (1 review written)

I ordered my curtains on 24.12.15 which would be a rather busy time for most businesses. They were here promptly on Tuesday 29th immediately after all the bank holidays. Much impressed with the service. The fabric is a lot thinner than I expected. Why don't you make them in a thicker fabric as I for one would certainly not mind paying more. But would definitely use Terry's again… Read Full Review

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