Written on: 12/04/2013
My curtain rail order arrived on the appointed day. 0n opening the package I discover that a small bracket was broken. I contacted the customer service department, who answered the phone almost immediately, and was asked to photograph the offending part and email the image to them. What a very simple and effective system. I received a response within the hour giving me a reference number and advising me that the part would be delivered within a few days. It was.
I belive that customer service should not measured when things go right but when things go wrong. In my opinion Terrys Fabrics delivered excellent customer service.
As rated by our community of reviewers
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Written by ClaireBown