written by on 08/08/2022
I baught some nice fabric from them but unfortunatly they have no customer service if like me you receive a damaged item.
written by cdRobb357 on 05/07/2022
I ordered a pair of blackout curtains. I didn’t know there are some splits and holes on the blackout materials until I put them up. I requested a replacement then they sent exactly the same faulty ones. They then blamed to the cardboards in the package caused this issue, sounds like it was my idea to pack this way. I finally couldn’t stand it and requested for refund. After more than 2 weeks I finally received the refund but they deducted the delivery fee which is unacceptable, how come I need to pay for the faulty products not even mention the time I wasted on this nightmare!
written by tyDonahue39 on 18/02/2021
1 ⭐️/ 5 ⭐️ Tried to order for my mum (in Scotland). Order had billing address in SE London. Called up right away and corrected the “BILLING ADDRESS” Then on the Friday it said it would be delivered to SE London and not Scotland. I called and called on two numbers and no answer. Delivered to address in SE London on the Monday and now I have to pay to re direct it to Scotland. Shocking service and two members of staff totally didn’t understand the he issue and pretty much implied it was my error. I Asked if they record calls, they said they do “for training purposes”. Ironic as more training is needed all round!!! God know how much time wasted by these time wasters. Avoid
written by McCullochzo305 on 28/02/2019
I have contacted Terrys on a couple of occasions. There is I think an issue with not enough information on the website about materials, conversions etc, etc. My first time I phoned about a duvet cover's material, and the girl didn't know, so I chose not to buy. This time I was informed after the occasion that the item I'd ordered using the more expensive quicker option to pay for was out of stock so would probably be delayed by a week. I explained about my availability to be there for the courier being a crucial factor for placing orders (why don't these people do click and collect?). The customer service rep was another young girl and sounded a bit grumpy and argumentative. I was slightly annoyed I'd paid for a more expensive quicker delivery that was completely redundant but this fell on deaf ears, no real help, just an effort to make me feel as if I somehow was to blame. Hope these come as promised albeit a week later than expected. Have to wait and see. Need happier, better informed staff.
written by Fryqi116 on 09/03/2018
I have recently purchased two pairs of eyelet curtains, the service was excellent. Beautiful curtains very well made with excellent quality material at a very good price, couldn't be more delighted with my purchases will definitely be purchasing further products in the future, thankyou very much from a delighted customer.
written by on 05/03/2018
My free samples were exactly what I wanted. Thank you Terrys Fabrics!
written by TuckerT on 12/09/2017
I recently ordered a couple of large blinds - having used Terry's Fabrics for several blinds before and being very impressed with their service and product quality. This time around my experience was again impressive and perhaps even more so as I had to deal with customer service while on holiday in the height of holiday season, because I needed a last minute swap of the colour. I dealt with a really helpful lady called Lynn who arranged it all really quickly and made sure the switch was prioritised. The blinds were there well in time for the decorator to fit them and by he time I got home. I really rate the company's service, their helpful people and professional attitude.
written by on 03/09/2017
I ordered some matching curtains and cushions for my recently redecorated lounge. Having been out shopping for curtains and not finding a single pair I liked I can home quite despondent. Putting on the laptop I thought I'd take a look online and found exactly what I was looking for on your site . I ordered them on Tuesday eve and by Thursday they were here which was amazingly quick . They are very well made and just the colours I wanted. Will definitely recommend you to others .
written by McManus327 on 25/07/2017
Fabulous curtains. Excellent and helpful staff. Prompt delivery. Will use Terry's fabrics again
written by Moominhouse on 01/06/2017
I ordered cushions and a throw from Terry's Fabrics and they arrived the very next day. I was so pleased with the items I ordered and loved the quality of both the cushions and the throw. Have ordered before and will definitely order again. Credit where credit is due - the customer service is excellent.
written by Reganc314 on 25/03/2017
Amazing company! Very very quick delivery! Beautiful curtains for my little boys room! And a very good price too! Will be coming to you when my curtains in my room need updating! Thankyou!
written by Marie08 on 13/03/2017
Roman blind track arrived this morning fast delivery and great product I'm well impressed!! Would recommed
written by Calders on 02/03/2017
We are just letting you know how impressed we have been with the service in store and for being able to get ready made curtains changed to pencil pleat heading and shortened. They were ready before stated time and the amendments done were excellent. Received them ironed and ready to put up.excellant!
written by Mikewinks on 03/02/2017
Bought 2 pairs of ready made Woodland duck egg curtains. Travelled 20 miles to pick them up. When we got them home the lining was hanging below the curtain. Obviously no quality check, they were rubbish. Now have do a 40 mile round trip to change them. No offer of any compensation, not a happy customer.
written by Leonardbi463 on 03/02/2017
Incredible dedication to customer service marks TerrysFabrics out from the average. I bought a couple of items over the holiday season and they were great, good value, high-quality items that I'm more than pleased with, but one of the things I bought didn't quite match the decor of the room I wanted it for, so I had to return it. Being a dummy, I sent the wrong item back... TerrysFabrics customer services Dept got the package back to me, sorted out the administration and generally went way above and beyond what would be expected from customer services. They really were magnificent and, for me, that is the mark of a great company because I now trust that TerrysFabrics will do all they can to ensure a fair transaction with their customers and that's is gold when I'm buying online. Customer services - take a bow.
written by Matthewsnm141 on 01/02/2017
In early January 2017 a sham email claiming to be from Terrysfabrics was sent to many previous customers and contained several items of personal details so looked very convincing. Terrysfabrics responded very poorly. Customers were insufficiently informed and a published response on Facebook was removed after about a week; customers were not given any further information. This appears to a clear attempt to hide the fact that a breach of their customer data had taken place. I will no longer shop with Terryfabrics as I do not believe that they can be trusted with customer data.
written by Chace119 on 31/01/2017
This is the second time I've used the company. Free swatches got delivered immediately. Some other sites charge so this is a great starter. Chose my fabric and it was due for delivery Monday but I could see it was at the local delivery depot Friday. I rang Terry's and the über friendly and helpful lady I got enquired with thecourier if I could collect it myself as I was keen to start making the curtains the weekend. All sorted and I had them that night. They're very reasonable prices with super fast delivery and such friendly and helpful staff. I've recommended to others and would urge you to try this company! I never write reviews but felt so encouraged by my experience that I had to share the love.
written by on 29/01/2017
Had a problem with my curtains that I had ordered but had help from a customer advisor on line by the name of lynne. She was excellent at sorting out my problem. Always polite and very helpful. Would use again. Thanks Lynne.
written by Dempseylg383 on 23/01/2017
I just thought we would like to say thank you to TerrysFabrics for such super quality curtains. We were looking around as I have just redecorated our main room and were looking for good quality with good prices. We had purchased curtains before online and had been supplied with extremely cheap curtains at similar prices to TerrysFabrics so it was with a little trepidation we again purchased online as you cant really see what your getting. We were extremely pleased when the curtains we had chosen turned up well before the expected delivery. From the weight of the parcel we instantly knew these were no cheap set of polly curtains, they were very good quality and the finish was excellent. If your looking for curtains give these guys a go you wont be disappointed we certainly were not and will definitely purchase from them again. Amazing value for money and the service including delivery second to none. We would most definitely recommend your company to friends and family or anyone that is looking for great products at surprisingly low prices with cracking service.
written by teMedina399 on 22/01/2017
Fantastic service. Next day delivery of samples requested and will certainly be ordering fabric for curtains from this company. I have bought fabrics from this company before and have been very satisfied with quality,price and delivery.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers