Written on: 19/08/2012 by ladycam (1 review written)
After much research I ordered my roller blind from this company mainly on the strength of the claim on their website that unlike their competitors blinds which were glued theirs were stitched, they further stated that glued blinds had a tendency to come unstuck when in a sunny window.
Imagine my surprise when I examined my new blind to find that it was glued and not very well either as there were puckers where it had been joined along the bottom bar. I telephoned the company and asked why they had made an untrue claim on the website, the young lady asked me to hold on while she went and found out why it was glued, on returning to the phone she said that she had been down to the factory and they said that the material I had chosen was not suitable for stitching.
I then asked why I had not been informed of this when I placed my order to which the response was that they would refund me in full if I returned the blind but in her experience she had never known one of their glued blinds to come apart.
I asked were her company using some special glue that none of the other companies used as they had inferred on the web site that the competitors blinds could fall apart but was saying it was unheard of with 247 blinds.
I know I was offered a refund but why should I have all the hassle of returning the blind when my point was that that an untruth had been told to gain customers, the young lady said that she would speak to the Directors about this and ask them to remove this statement from their website.
The blind was quite small measuring 140 x 110 cm at a cost of just over £90 in my opinion not cheap.
I will stick to John Lewis in future!!
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