Terrible Customer Service

Guest's Comment

Written on: 27/04/2012

I purchased some curtains a few months ago when they were hung up at home they looked terrible threads hanging off everywhere, hems not stictched, thin just horrible and did not look like the ones that were hanging in the store. I returned them only 6 days out of the 28 days warranty and they said they had flaws not faults? and would not refund. I then went through to customer service email and had such stupid replies they do not have any customer care skills or curtain making skills it would seem! Ready made as they put it

Ready made curtains are mass produced from large bolts of cloth and it is not possible for each pair of curtains to be individually inspected which will always result in a certain amount of loose threads and minor imperfections which, nevertheless, can be easily rectified and cannot be considered as a manufacturing defect One of the reasons that made to measure curtains are so much more expensive is due to the fact that much of the finishing touches are done by hand

So you can expect faulty goods from them becauses they are ready made!!!!!

Anyway have now been in contact with Trading Standards and have written directly in with my complaint and will be going to watch dog with all the emails and the curtains.

Terrible curtains terrible service - never buy from them again and will not leave it until I get a refund!!!