Unbelievable

Hillarys Blinds www.hillarys.co.uk
★★★☆☆
3.3
59.0% of users recommend this
  • Value For Money

jiipitt's review of Hillarys Blinds www.hillarys.co.uk

“Unbelievable ”

★☆☆☆☆

written by jiipitt on 06/07/2017

I was told by a friend that she had used Hillary's blinds and was happy. So as unfortunately my last supplier had died suddenly I thought I would give them a go. A rep come fitter came as arranged was very pleasant gave my a price within my budget so I ordered my blinds. I had to pay up front and paid with my Visa card on a small machine that he used to process payment . He asked me to sign so i did and he said I would receive an email next day. On receiving the readable E mail I realised he had the wrong colour for the downstairs windows. Rang him straight away he agreed it was wrong and said he would change it. Just to make sure I also sent Hillary's an E mail and was phoned on my mobile phone that afternoon by lady saying she did the admin of the person I dealt with and did I want the wrong colour at the one window in that room bit taken aback no I want the right colour ( beige/Grey fleck) at both windows. OK she answered he wasn't sure ?? They were arranged the right colours hopefully to be fitted on Thurs 13 July. Bit worried after all the mix up but tried to hope it was just a blip ?? BUT!!!! today another message left on my answer phone to say they were cancelling the order and refunding my money as I had not received terms and conditions What !! So I rang one number told to ring another and got through to a man in customer care he said I rang at 1pm on 04/07/2017 to cancel me out enjoying lunch with friend did not use my phone. He is now going to get this call checked and ring me on Monday and he remarked the outstanding order was still down with the wrong colour. Who wouldn't want to cancel after all thi. But it will supposedly take 6 to 8 weeks to process this payment. On speaking to my bank today they said it should be 4 to 5 at the most. I am 76 years old and very upset my all this.

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