What a joke!! Do not waste your time & money!!

I ordered these blinds on Thursday 12th March. I opted and paid extra for a quick delivery. I received an e mail to say that the blinds would be delivered on Monday 16th March. I took a day off work UNPAID so I could be in to accept the delivery.

In the afternoon on Monday 16th I called directblinds.co.uk to ask what time they would arrive. The person on the phone supposedly checked with the courier and they advised the blinds would be there before 6pm, they did not advise of any issues. NEEDLESS TO SAY THEY DID NOT ARRIVE THAT DAY!!!

I called the following day when they opened 9am to be informed that they would be delivered that day anytime between 8am and 6pm IE Tuesday 17th March, but only half of the delivery would be received and the rest would be delivered on Wednesday!!! I was out working on both Tuesday and Wednesday and it was unlikely anyone would have been in to sign for the delivery on either day. On the Tuesday at 5.55pm the delivery driver arrived with only 2 of the 5 packages!!! Fortunately I was back from work just in time.

I called directblinds.co.uk today Wednesday 18th March and spoke to a very aggressive and unhelpful lady. She then informed me that the blinds did not even leave their facility until Monday 16th. So unless they were being sent on a same day delivery, which they were not, there was absolutely no chance they would have arrived on time. Why did directblinds.co.uk not inform me of this when I called on the scheduled delivery date!! They chose to lie to me rather than tell me the truth. Should I have known that there was no chance the delivery would have happened on Monday 16th March, I would not have needed to take a day off work unpaid, I could have even clocked in an hour late and pretty much worked the whole day. This leaves me substantially out of pocket!!!

The first time directblinds.co.uk communicated any problem was at 11.08am on Tuesday 17th March, by e mail!!! Which went in my junk box so I did not see it until now!!! Why did it take them more than 24 hours to come clean and tell me the truth.

Buyers beware, if you do not want to wait in all day for a delivery that may or may not turn up, buy your blinds from elsewhere!!!

From a very unhappy and out of pocket customer.

Will I buy blinds from directblinds.co.uk!!!!!!!!! Do you really need to ask. That is a big fat NO from me!!!