Ada & Ina Linen Curtains & Fabrics Reviews - www.linenfabrics.co.uk

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★★★★☆
3.7 / 5
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Media Gallery for Ada & Ina Linen Curtains and Fabrics - www.linenfabrics.co.uk

Ada & Ina Linen Curtains and Fabrics - www.linenfabrics.co.uk

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Latest Reviews

★☆☆☆☆

“Sent wrong amount and then expected me to pay to...”

Written on: 26/06/2013

Ordered 1.5m of fabric and then sent it straight on to an upholsterer who was making an item of furniture for me. He advised that the fabric was not the correct length, and was not the amount I had ordered (the delivery note was still in package), consequently my item has been put on hold until this is resolved and I still don't have my piece of furniture. Ada and Ina's 'customer service' told me they would not send the missing bit of fabric until we returned the original piece. When i asked… Read Full Review

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Adaina's Comment

Written on: 05/07/2013

At Ada & Ina we strive to be helpful to all our customers at all times, we deal with customers from all walks of life worldwide and pride ourselves on this. Our Natural Designer Linen Fabrics are very popular and some are exclusive that cannot be purchased elsewhere. We have an outstanding range of quality goods. Our actual rate of complaint from customers is extremely minimal due to our efforts to help in every eventuality.
In this particular instance the customer received an immediate apology on the telephone and we asked the customer to return the items in order that they can be inspected and replaced immediately. The customer did not want to return the goods but wanted us to replace them just the same!!
We advised that we are unable to do this and no other retailer would replace any goods faulty or otherwise without the original items being returned to store. Our returns policy is clearly stated on our website.
The customer still was not happy with that and might we add that she had the goods for 6 weeks prior to any complaint being received by us and we dealt with it immediately.
The customer stated she had been on holiday and had issues but still we were to blame for holding up the item at the upholsterers.
We explained that whoever receives the fabric from us is responsible for checking it prior to any making up of items and to get back to us within a stated time should there be a problem at all.
We finally received the fabric on 3rd July and returned a new piece of 1.5mtrs which is the amount she purchased to her upholsterer on the 4th July. Unfortunately even we can not please everybody all of the time but we will keep trying 
We can only apologise to her yet again and hope she has now resolved her issues and look forward to her custom in the future with our fabulous new range of Designer Fabrics & Bedding items in all colours which is beautiful quality linen.
We are always happy to take any queries.

ADA & INA LTD

Trade Applications Welcome

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Flox's Comment

Written on: 15/06/2014

very insightful review and I absolutely agree with you. Had the same poor response from an irish Aran jumper company (aramsweatermarket) who refused to offer free return shipping when at fault. Will never buy from them again and made sure everyone knew of it!

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★★★★★

“Good quality at great price!”

Written on: 12/06/2013 by Maryleeds (1 review written)

I am so thrilled with my curtains. They are really well made and the fabric is absolutely beautiful! Sppedy delivery… Read Full Review

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★★★★★

“Excellent service and great curtains!”

Written on: 07/06/2013

I ordered a pair of ready made Abelia curtains with blackout lining from Ada & Ina. I received excellent customer service when I asked what fabric and type of curtains would suit my bedroom the best, and it was really easy to order online. I especially liked the fact that the curtains are sewn to the right length - they fit perfectly! I would recommend this site for anyone looking for excellent quality, natural linen fabrics. I will definately shop here again soon!… Read Full Review

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