Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
1242
84% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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Latest Reviews

★☆☆☆☆

“Why do you never answer the phone?”

Written on: 22/09/2017

Whenever I phoned them it was nigh on impossible to get through. Waiting forever in the queue, leaving voicemails asking for a return call which never happened. Incredibly frustrating. And they 'forgot' to deliver my replacement bike on the day it was scheduled (and then never followed it up). The only saving grace was the extremely helpful and pleasant man who helped me when I eventually got through - he provided an excellent service but his efforts are completely let down by the firm… Read Full Review

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★☆☆☆☆

“The worst Service”

Written on: 18/09/2017 by CoraRobinson423 (1 review written)

Initially the service seemed good as I was contacted soon after I spoken to the insurance company. From then on it went downhill. I started by trying to order my requirements online but soon gave up as it was very difficult and hard work. Called and spoke to an advisor. A replacement plus accessories was finally agreed. But the bike and some items were not in stock and had to ordered. Overall it took 3 weeks before I was notified my order was ready for delivery. At no time during this period… Read Full Review

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★★★★★

“Insurance claim”

Written on: 28/08/2017 by Bess004 (1 review written)

My bike was stolen and Wheelies were assigned to find a replacement.The staff were very helpful and suggested a couple of ranges that were of a similar spec. The bike was delivered as stated and it was easy to add the pedals.Three of us have test ridden the bike and are very happy. Thank you… Read Full Review

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★★★★★

“Awesome bike reacment service ”

Written on: 16/08/2017 by Marks2809 (1 review written)

Got referred to wheelies from protect my bubble insurance wheelies phoned on the monday took my details to work out a price and on tuesday let me pick a bike and it was delivered thurs morning very quick helpful service … Read Full Review

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★★★★★

“Pulled out all the stops to help”

Written on: 11/08/2017 by nmUrquhart357 (1 review written)

My carbon road bike was damaged beyond repair. Called my insurers on Monday morning, had a call from Wheelies within 45 minutes. On the Friday they had a replacement lined up. I was worried as I was due to go away the following Thursday but the two guys who helped were fantastic. The first was on hand to get the collection of the old bike sorted and new one built and ready for dispatch. When the collection courier let them down, the second sorted a workaround so that I've got my bike ready for… Read Full Review

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★★★★★

“Faultless service ”

Written on: 16/06/2017 by xqMorris16 (1 review written)

Contacted immediately after claim initiated- fantastic advice given & very helpful comparative analysis of options talked through down to component level & once decision made 36 hour turnaround to bike delivery. Icing on the cake was free issue of bike tool & pedal spanner to enable ease of final assembly- albeit the bike had been fully assembled & pre-checked prior to shipping to a very high standard prior to shipping. Can't fault anything about service & range of options provided - Wheelies… Read Full Review

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★★★★★

“Super speedy service”

Written on: 01/06/2017

Bikes stolen on bank holiday. Contacted insurance bank hol Monday, not expecting a call from supplier for 24 hours (til next woking day). But WD called me an hour later, took loads of time to match and recommend bike spec - and had long chat and advice about sizing with v knowledgable staff (and I've been riding for 20 years). When I decided on a change the next day, they sorted it no hassle. And replacement bike delivered within the week; on two separate days (one bike was not in stock) so I… Read Full Review

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★★☆☆☆

“Time Wasters!”

Written on: 20/05/2017 by Adisgruntledcustomer (1 review written)

Losing the will! After being spammed by wheelies after an insurance claim, I finally placed an order and then all the problems began.. The first order was sent out wrong with some items bought as new were sent out wrapped in celotape! Some of the items had obviously already been returned by another customer I returned the items and was acussed of not sending everything back. These items were obviously found but know one bothered to call back to say so! I was advised of a delivery date, so I… Read Full Review

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★★☆☆☆

“Insurance claim”

Written on: 04/05/2017 by Waiting... (1 review written)

I had my Cube Acid (27.5) stolen from my garden. The initial uptake from Wheelies was very prompt, they rang later that morning. After that it all went down hill. In summary, they had to contact me multiple times (during my working day) and kept me waiting on the line 'while I just adjust that order' for so long. Each time they contacted me, the waiting time just kept adding up. The staff were very polite, but the system needs to change. We are all very busy; too busy to keep hanging on the… Read Full Review

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★★★★★

“Can't fault it”

Written on: 03/05/2017 by Jakesthing (1 review written)

Delighted with the service. Original bike was damaged which following assessment by my LBS and a report sent to Wheelies a proposal to replace the bike with the current model was agreed. This was a painless process, and in part, thanks go to the insurance company too. The staff at Wheelies were attentive, knowledgeable, and understanding with an interest in cycling. Once agreement was made over the replacement with the insurance company, it was quickly despatched (I was able to upgrade, at cost… Read Full Review

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★☆☆☆☆

“Pathetic customer "service"”

Written on: 25/03/2017 by RichardMLeeds (1 review written)

Initial bike replacement was fine but when something went wrong with it the customer service from Wheelies did not put any effort in to solve the problem. They agreed to replace the faulty part but failed to mention it wouldn't be supplied for 2 months. This due date was put back several times and I only ever found out when the expected delivery date had been and gone and I chased them up. They never proactively contacted me to apologise for delays or offer alternatives. They only thought about… Read Full Review

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★★★★☆

“First class and very efficient ”

Written on: 14/03/2017 by sdTemple124 (1 review written)

Very knowledgeable guy who dealt with my claim . very efficient and helpfull. Claim was dealt with quickly and received new bike and parts much faster than anticipated. Thanks… Read Full Review

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★★★★★

“Replacing my banshee”

Written on: 16/12/2016 by Shaun4788 (1 review written)

Amazing service quick and painless after getting my bike stolen my insurance company worked with wheelies to get a replacement they did everything all I had to do was put the pedals on and the bike was ready to roll thanks a lot guys love the bike… Read Full Review

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★★★★★

“Wheel replacements”

Written on: 30/11/2016

Excellent and speedy insurance claim process, replacement wheel sets delivered within 2 weeks of making the claim. Staff were in regular contact updating me on the status of the claim. Thanks … Read Full Review

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★★★☆☆

“Could be better - very poor ordering system”

Written on: 28/10/2016 by tim.liptrot (1 review written)

I was really impressed by the range of products Wheelies had to offer, and was able to find the bike and accessories I needed to replace my stolen bike. The bike arrive in a timely manner on the day it was supposed to. My one issue with this service was that orders have to be made over the phone and you don't get a confirmation of your order until it's dispatched. The only other time I can think of when I place telephone orders without some form of email confirmation these days is ordering… Read Full Review

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★★★★★

“Great care and attention”

Written on: 16/10/2016 by TurnerKelleher (1 review written)

Unfortunately, my bike was stolen, and my household insurance then instructed Wheelies to handle my claim. I had unfortunately missed their initial contact which was not long after I had spoken to my household insurance and tried to call them back but was unable to get through several times. However, when they did call back, the representative was very careful and considered, went through all the details carefully, including all the upgrades/accessories I had purchased for my original bike… Read Full Review

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★★★★★

“Very Professional service ”

Written on: 27/08/2016 by Emmalee89 (1 review written)

Unfortunately i recently had my bike stolen but when the insurance passed me onto Wheelies bike replacement from then on i had absolutely no problems. I was dealt with by a chap who was most helpful and knowledgeable and was able to quickly help with all my queries. He made a point of calling back on a number of points not answered which set my mind at ease. All in all his manner and professionalism made the nightmare experienced of replacing a bike all the easier and hassle free. Many… Read Full Review

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★★★★★

“I was totally impressed with the level of attention...”

Written on: 06/08/2016 by mtO'Rourke313 (1 review written)

I was totally impressed with the level of attention and detail to my recent claim. The replacement item is of very good value and quality. Delivery was speedy and efficient. well done & Thanks… Read Full Review

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★★★★☆

“After my bike was stolen, Wheelies were the company...”

Written on: 22/07/2016 by JovannyPeck79 (1 review written)

After my bike was stolen, Wheelies were the company designated by the insurance company to organise a replacement. The model unfortunately is no longer in production, so I looked through the options on the website and researched reviews on the internet of the ones that I thought best. When I contacted Wheelies/Bike Replacement, my preferred bike was out of stock (the Wheelies website and the Bike Replacement website do not necessarily coincide on stock levels). After a discussion on the phone… Read Full Review

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★★★★☆

“good service ”

Written on: 15/07/2016 by samntes (1 review written)

Good quick service after my bike was stolen by some useless people,easy to sort bike out when it arrived on time through a courier,very pleased with my cube analog… Read Full Review

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