Daily harassment !!

Vanquis Bank Credit Card
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★★☆☆☆
2.3 / 5
From 232 reviews
36.6% of users recommend this

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spanner28's review of Vanquis Bank Credit Card

★☆☆☆☆
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“Daily harassment !!”

Written on: 27/06/2012 by spanner28 (1 review written)

It's a shame we can't give a no star rating for these things because Vanquis don't even deserve a 1 star !! Ok i landed myself with a Vanquis credit card because i wanted to buy a car on finance and i needed the credit rating. Had a limit of £500 and only ever bought petrol on it ( most being £70 for a full tank ) and i payed it off within a week. About a year ago i had real issues with my bank which was refusing to let me put money into accounts and DD's didn't go out ( my bank took full responsibility for this ) but because of this i had Vanquis on my case DEMANDING money from me...we're talking £48 here, hardly a fortune....this is when the phone calls started.

They began ringing me at 8:40am in the morning and carried on every 20 minutes throughout the day until 9pm. I once tallied up the amount of calls i had in one day and it came to 56 !! 56 calls !! It's harassment !!

They have a million phone numbers to try and catch you out, i started to ignore them until i got a call from a number that had my area code, i naturally answered it thinking it was a friend or something...it was them. I had a woman on the other end demanding this money, i told her that i had told Vanquis about the bank situation and she said " Not my problem is it ". With that i told her to go away and if she rang me again i would contact the police...she didn't like it at all.

Seriously people if you want a credit card...stay away from these people. You make a payment to them then you get a statement within a week demanding twice as much !! They're a scam and need bringing down seriously.

Additional...i lost my card during a house move and they said i had to PAY to replace it?! STAY AWAY FROM THEM....PLEASE BRING THESE LOWLIFES DOWN

  • 1 year and over

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Guest's Response to spanner28's Review

Written on: 23/07/2012

This review is a bit harsh, I have Vanquis card as well and I have never had a problem. With their customer service, I would say it is fair for them to contact you repeatedly when you admit to ignoring them……and owe them money. Vanquis is a bank that deals with people who have poor/no credit so they help people like you and me, build a good credit score. With that in mind having them chase you for the payment is fair enough, you would rather have them chase you for the money than leave it be and report the miss-payment on your credit file!!!!
Chill out and think before you slander the people that are helping you out in the first place by giving you credit when know body on the ‘High St.’ did.

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A881E's reply to Guest's Comment

Written on: 29/11/2012

Its not harsh... its the truth

truth hurts maybe.. but name and shame them is totally acceptable so others do not make the mistake of using them like i nearly did

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Spanner28's Response to spanner28's Review

Written on: 23/07/2012

I think it is fair of me to 'slander' these people considering the abuse i have received from them. My comment here is quite pleasant considering what i have been through. I was once contacted by vanquis with them demanding money from me when i hadn't used the card in over 5 months and there was no outstanding money on it, infact the card was dead in my eyes. The representative was very rude and would not allow me to talk, his constant talking over me got to the point where i recorded the call, contacted the highest representative and played it back to her and she was far from pleased about the way i had been spoke to and reassured me ( even though it wasn't necessary ) that there was no outstanding money on my account.

Everyone is entitled to their opinion on something, i have mine, you have yours so please don't tell me to 'chill out'.

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Sazzle12's Response to spanner28's Review

Written on: 19/09/2012

Spanner he/she who commented on your review clearly works for vanquis or knows someone who does! people have no idea what its like recieving that many calls a day! Might aswell call themselves 'loan sharks'

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A881E's reply to Sazzle12's Comment

Written on: 29/11/2012

I agree... Definately seems fishy.

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