CUSTOMER SERVICE AWFUL

Barclaycard Visa
WRITE A REVIEW
★☆☆☆☆
1.3 / 5
From 172 reviews
11.1% of users recommend this

  • Customer service

  • Value For Money

thebritishpike's review of Barclaycard Visa

★☆☆☆☆
WRITE A REVIEW

“CUSTOMER SERVICE AWFUL”

Written on: 13/06/2012 by thebritishpike

I have been a customer with barclaycard for about 3 months now and I have had nothing but troble with them.

I took out a 0% balance transfer card which was a very good offer but I struggled to transfer over a balance because my MINT card account was closed (still had a balance outstanding). The customer service center (in India I think) was terrible, didnt understand my problem via phone and email and I had to write a complaint letter to a UK address to get the problem resolved.

My direct debit was set up and initially worked but for 2 months on the run now my direct debit has not been taken from my account (even though I have received text messages comfirming the date), when I contact the "customer service" department to ask why they fob you off with pointless answers.

  • 0 - 6 Months

    Used card for

  • No

    Loyalty scheme

  • Customer service

  • Value For Money

Report this review

Share this page?

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account